Visitor
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1 Message
Fraud Company
[Edited: "Solicitation/Inflammatory"] They talked me into getting internet service and sent me all the equipment, service they knew [Edited: "Profanity"] well wasn't available in my area. Two days I woke up early for a tech to show, only for them not to show the first day. Second day I woke up early after working nights for a tech to show up, only to confirm I cannot get service in my area. Something they should of known before sending me equipment and wasting my time. The tech refused to take back the equipment and customer service is refusing to send someone to pick up the equipment or waive charges for it. I don't have time to go to FedEx or the Xfinity store and return the equipment, it should be common courtesy to send someone to pick the equipment up since I was lied to about the available service. Xfinity is too greedy ripping customers off to care. I will post this every day on this site with the names of the [Edited: "Inflammatory"] that led me on to make a buck until this is resolved. [Edited: "Inflammatory"]
XfinityFrank
Official Employee
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2.8K Messages
2 hours ago
Hi there, @user_f7ymod. Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience. We would be happy to check on what happened here and make sure the account is closed, and you have no charges. As far as returning the equipment, you can also have UPS scheduled to pick it up. Details here : https://www.xfinity.com/support/articles/returning-your-equipment
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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