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user_b61cb3
20th Anniversary celebration
1st Topic
Conversationalist

Visitor

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13 Messages

09/08/2026 6:32 PM

Final account bill doesn't jibe with information received via DM

I just received a paper bill for a canceled account and the numbers don't match up with information I recently received in the forum. Just want to make sure this is put to bed properly.

Question

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Updated 

6 hours ago

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XfinityPeterH

Official Employee

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3.1K Messages

7 hours ago

 

user_b61cb3 We are happy to take a look and make sure everything mathces up correctly. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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XfinityAirelle

Official Employee

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3.5K Messages

6 hours ago

@user_b61cb3 Thank you for taking the time to work with us. After working together we were able to get the necessary credits added to your account, and resolved your concerns. In the event you need assistance in the future, please create a new post. Have a great day and take care! 

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