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I have been trying to get a refund that is owed to me. I continually get jacked around. They keeep telling me they credited my credit card account,but I have no credit card ending in the numbers they say I do. This has been so frustrating, trying to prove to them they are crediting a credit account number that does not exsist to me. I had been a customer for nearly 20 yrs and this his how I get treated.

I would like to file a complaint against both a customer service rep AND a supervisor. Xfinity is the WORST communication company on the planet. Whoever runs it should be ashamed. They do nothing but mess up billing, say things that are untrue and the left hand truly never knows what the right is doing. 

Both cust svc rep "Rem" who literally placed me on hold for 58, yes 58 minutes! and Supervisor Sham, [Edited: "Inflammatory"]. 

[Edited: "Language"]. I spend HOURS out of my life just trying to get what i've been promised and be billed correctly. 

And get this! I was told by "SHAM", supv, last month i would get a $25/month credit on my bill as they made an error with my package, and ofcourse, didn't get the credit. The supervisor today actually told me "they have no way to communicate to billing every month the credit that's due". Can you beleive that? A communication company? They know NOTHING about communicating at all. 

I am furious, 3 hours later, with this company. I am dropping it. [Edited: "Language"]. It's been like this for years. 

I will be looking for a different internet and cable service provider after Xfinity canceled Bally Sports. The only reason I have put up with Comcast never-ending rate increases was to have Bally Sports broadcasts. Now that Bally has disappeared - without any advance warning, I will be disappearing as a Comcast customer.

I've had the same problem.  I've had a downed wire that was in the street & attached to the electric pole.  Some kids have been playing with it.  I contacted xfinity several times & have been lied to about when it will be fixed.  It's still not fixed.  They're irresponsible & thoughtless of the danger it poses for a child 

I have a very serious complaint. In January I ordered 2 sets of door locks..... Rec'd them promptyly. However installation could not  completed becauase the necessary INSTALLATION key was not included in either set (which leads me to believe these were a previously ordered item and returned ) This all started in Jan. 2024. I called Kwikset, thinking i was doing something wrong. They assured me keys were supposed to be included. They refered me back to Xfinity. When I spoke to Xfinity, of course i got refered back to Kwikset. This game of kick the can down the road went on for over 3 monthes (plus my multiple attempts to install  the locks per xfinity). I got busy with other things in life and put the project on hold.The middle of May I again resumed a resolution of this problem.Got the same kick the can down the road routine again with xfinity/kwikset.I called again Sun June 16th to schedule yet another call to support..Was told a time of between 1-130 pm........ No return call. (surprise) Eventually an agent of Xfinity argued with me that a key wasnt needed. When I told her I had the instructions in hand confirming indeed you needed an installation key. She just refused to accept the fact. She said I could do it right through the app. She then told me that I didnt have 2 locks only 1 ! We had this go around for about 10 min. She then told me that she could only replace 1 lock at best. Despite my having rec'd 2 . Come to find out I was only billed for 1 but have 2! She told me she would send me a link and what not to prove I returned the 1 lock and then go to my local xfinity store and exchange it. (i am supposed to do all the physical running around to possibly PARTIALLY solve the problem.) I called my local store............They (again) told me they did not have anything to do with locks to top it all off , Lo and Behold, I never rec'd an email with any link from this lovely agent. I finally  in frustration tried 1 final time to get some resolution, I went to CHAT WITH AN AGENT ...... Got a very nice person named Mansubham who stayed with me until the entitre situation was indeed resolved.This was at 630 pm. Mansubham would not give up until I was happy. He spoke with Kwikset , his counterparts at xfinity, finally his supervisor.The result is (and I have email conf.) that I will be getting 1 replaced lock However I will be charge for the 2nd lock kit.Perfectly understandable  . When this was all completed it was almost 1130 pm. None the less I would like to find out how Xfinity is sending out incomplete kits, why thier sales dept.didnt  notice that 1 lock was ordered (apparently) yet 2 were being shipped. Why did this problem take  monthes to figure out? Are people getting training or are they just winging it? I have spent countless hours on the phone ,(and chat) between kwikset and xfinity, being bounced back and forth. I dont appreciate a company assuming that their mistakes should be my resposiblity to resolve. I should have originally  had to call explain my problem and it should have been handled . Instead it took me almost 6 mos. of frustration to resolve this . On top of this I was supposed to use even more of my time ,gas and aggravation running to my local store (who has nothing to do with Locks) to solve this problem! Xfinity says they have a customer satisfaction garuntee( its in writing I have read it )....... Apparently NOT! I am so aggravated that if I had an alternative service available , I woud switch at this point. Right now I am terribly disappointed .Thank Heavens , I finally got someone last night that either seemed to care or knew how to deal with customers. If Anyone cares, Mansubham (the agent)deserves a raise. He is tops . 

I recently had a culminating experience with someone in "retention" I believe  Not sure exactly what they were.  They were very very rude and lied and threatened me.  They accused me of having equipment IN USE that I don't have and said they had proof of it and if i did not return it it would not be taken off my bill  They then supposedly set up for me to return it via UPS pickup at my house which never happened  This person upset me and I am still upset.  For weeks I have had nothing but trouble with Xfinity and am setting up to leave Xfinity after probably 35 years  with them  I can't deal with their total indifference to the customers anymore  I can't tell you how many hours I have invested trying to get support that works but this last round was the worst and the ice capper.  Suffice it to say a year ago a box showed up from Xfinity unsolicited and unauthorized.  I called them about it and said I don't want this come get it etc.  They said "don't worry about it WE KNOW WHAT WE ARE DOING" then this last round happened.  Those items stayed in the boxes unidentified by me.  The only items showing on my account online are the two devices I have always had and always use....Flex box and Router whatever thingie...  Anyhow; I resent being bullied and lied to and threatened and I am done.  Sorry for book   Just upset