Visitor
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1 Message
Faster upload speed
Currently I have 200Mbps down/ 5Mbps up. I'm getting into streaming and being hampered by that 5Mbps upload. Looking into it, it looks like Xfi Complete can increase upload speeds if you are in a lucky area but there is no where I can check on my own to find out if I qualify. I don't want to pay the extra $25 per month if I'm not in a qualifying area and I also want to know how much it will increase. The statement "up to 5 to 10 times faster" is too vague for me.
Looking at other forum posts the answer that is always given is to send a direct message to customer support and ask them. This feels like an unnecessary step, rather than xfinity just making that information available for anyone to just look up. Whatever, I'm ready to ask customer support. Then the forum gets in the way because I can't send a direct message until I have first posted in the forum.
So, ultimately I am posting this to meet the requirements to send a direct message to support, so that I can finally ask if I am in a qualifying area and exactly how what my upload speed would change to if I signed up for Xfi complete.
XfinityJanelle
Official Employee
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1.5K Messages
2 years ago
@user_9d7da7 Thank you for your post and direct message. I have responded to your direct message and look forward to working with you concerning your account.
In the future, we ask that you please only post your questions publicly and wait to be invited to a direct message with our team. Sending unsolicited direct messages to our team or any forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly, as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community.
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