Visitor
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3 Messages
Exposed cable
Orange cable exposed after cleaning out fire pit. Have not attempted to move the cable. Need assistance to deal with cable.
Visitor
•
3 Messages
Orange cable exposed after cleaning out fire pit. Have not attempted to move the cable. Need assistance to deal with cable.
XfinityFrank
Official Employee
•
2.5K Messages
9 days ago
Hi there, @user_hzkf15. Thanks for reaching out to us here on the Community Forum. We can assist with getting this resolved.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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user_hzkf15
Visitor
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3 Messages
7 hours ago
These steps are not able to be followed.
no Direct Message icon! I still have the same issue! I need to have Xfinity come to my residence and bury/move my exposed cable!
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