ETA for internet repair in Houston

Thanks, but no thanks. I signed up for outage text alerts but have received no information about an actual ETA. 

Your customer support and corporate communications are useless, by the way!

@XfinityNicolas​ 

This was just posted: 

May 23, 2024 | 4 p.m.

RESTORATION PROGRESS

We have restored about 97% of all internet outages (290K customers restored so far). About 10K customers are without internet. We’ve determined a majority don’t have internet because they are still without power in their homes. Power must be restored before customers can have their services working again.

Again, it specifies “without power in their homes.” I have power in my home but no internet and no updates from Xfinity. 

Is there any way to get an actual ETA or any sort of update at all?

Why am I telling you that 97% are back online? I do not work for Xfinity lmao, don’t tell me you’re glad. 

This is ridiculous. If there are only 3% of us left, your company should be able to project an ETA for us and provide attention to those repairs now.

@XfinityNicolas​ 

In my Xfinity App on Monday, 5/20 it said that internet would be restored by 8:25pm and then it changed to 10:05pm. Both times came and went but internet was never fixed and it now says “as soon as possible” ever since. 

Is there an update like that available so we know an expected day? 

I’m hopeful that since so few of us are left now, the Xfinity team can dedicate their hard work to finishing up fixing our internet since they accomplished so much already in so few days. Not much left!