U

Visitor

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2 Messages

Fri, Jan 14, 2022 8:09 PM

Closed

Enroll in Lifeline Service

I submitted an application to the federal Lifeline Service.  I was accepted and assigned an application ID number.  I was advised to contact my provider (Xfinity) to complete my enrollment in the service, but cannot find any link on Xfinity's website to do so.  The Chat with Xfinity link under Support sends me into a loop of irrelevant responses.  There does not appear to be any chat service or email address that will connect me with a human who can help me.  How can I complete my enrollment?

XfinityJorge

Official Employee

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414 Messages

7 m ago

Hello @user_cb276a thank you so much for contacting our Xfinity Support Team. We are happy to take a look into this for you to see how we can help get you enrolled in the mentioned program. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

Visitor

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2 Messages

@XfinityJorge No, my question was NOT answered.  Jorge instructed me to access webpage https://comca.st/3FxOPX0 , but this page always returns a message that says, "Your request couldn't be processed at this time.  We apologize for the inconvenience."   I tried on multiple devices and web browsers over several days and repeatedly got the same results.  Jorge was not able to offer any useful solution.  The bottom line is that I am eligible to enroll in the federal Lifeline Service, but Xfinity seems unwilling to make any effort to assist me.  If there is some way of enrolling via mail instead of online, please provide instructions on how I should proceed.

(edited)

Official Employee

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626 Messages

I apologize for the issues you're experiencing with the link. Does this link allow you to access our EBB/Affordable Connectivity Program site? https://comca.st/32qDhaJ;(this is a program for up to $30 off your internet bill). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

3 m ago

I too have been approved for the Lifeline Service and have an ID number, but when I click on the link: https://www.xfinity.com/buy/plan/internet/ebb I keep getting the error message shared by user_cb276a. I have also tried the link suggested below, https://comca.st/33ZxpFK, and it too results in the error response shared by user_cb276a. I have to say this is very frustrating as Xfinity is advertising/emailing customers to apply for this benefit and then the links and process do not work. Please advise. Thank you.

Official Employee

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310 Messages

Hello @user_3080a1! Thank you for reaching out to our community forum. I hate to hear that you're experiencing trouble applying the credit to your account. I'll be happy to help! Could you please send our team a direct message with your full name and full address?

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@user_3080a1​  and the other link shared above, https://comca.st/3FxOPX0 also results in this error code:https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN10002. The message on the screen "Please give us a call at 1-800-XFINITY for assistance." is not something I have time for as the hold times on XFINITY are insane. Please, please, please, Xfinity....fix your links.

Official Employee

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310 Messages

I understand how frustrating it would be to continue getting the message to give us a call @user_3080a1. It's important to us that you're able to get the credit you're qualified for. Please send us a direct message, we're happy to look into this for you. You can also reach our experts directly regarding adding the credit by calling 1-855-846-8376. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

@user_3080a1​ Have you had any luck with getting any credit towards your Xfinity bill?

Visit this link: https://www.xfinity.com/learn/internet-service/acp 

This is for the “Affordable Connectivity Program” (ACP) under Xfinity.

The 1st Step is to see if you qualify for LifeLine, which you do, so that step has been done. Next, visit the link I posted above and complete the application to get approved for the ACP credit. On the application, there will be a field where you enter your LifeLine application ID. Proceed with completing the application, submit it and you’re all done! It literally takes no more than 5 minutes. Within 24-48 hours, you will receive an email from Comcast Xfinity letting you know if you’ve been approved.

I submitted my application and received an approval email in less than 24 hours. The email says that I’ll receive a credit “up to $30” on my next bill. Hopefully, it’s the full $30, but anything helps. I hope this information helped, if needed. Good Luck!!!

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