1 Message

Fri, Jan 14, 2022 8:09 PM

Enroll in Lifeline Service

I submitted an application to the federal Lifeline Service.  I was accepted and assigned an application ID number.  I was advised to contact my provider (Xfinity) to complete my enrollment in the service, but cannot find any link on Xfinity's website to do so.  The Chat with Xfinity link under Support sends me into a loop of irrelevant responses.  There does not appear to be any chat service or email address that will connect me with a human who can help me.  How can I complete my enrollment?

Official Employee


217 Messages

7 d ago

Hello @user_cb276a thank you so much for contacting our Xfinity Support Team. We are happy to take a look into this for you to see how we can help get you enrolled in the mentioned program. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

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