1 Message
Employee behavior
I called Xfinity Mobile today at 1-888-934-6489. I spoke with [Edited: Personal Information] who would not allow me to speak to someone else. I requested to speak with a supervisor and he said no he can't do that. I asked to speak with a different agent, he said he would not transfer me. He become hostile on the call then put me on hold for 20 minutes. Then he hung on me. I have been an Xfinity customer for the last six years and have spoken to many kind, and caring representatives over the years. I was so shocked and surprised by his nature of doing business. I am not one to complain, but my call with [Edited: Personal Information] left me so upset I was shaking. I have recommended Xfinity to others because of the great service I have received, so I feel the need to let you know of this unfortunate experience I had with one of your employees.
Sincerely,
[Edited: Personal Information]
XfinityJeniece
Official Employee
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2.4K Messages
3 months ago
Hey there, user_s54nu3, thanks for reaching out through Xfinity Forums regarding your customer experience. This is definitely not the experience we want you to have especially as a customer of six years! We would love to turn this experience around for you and submit feedback regarding the agent you spoke with to ensure this does not happen in the future.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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pompanomark801
Visitor
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2 Messages
24 days ago
I am receiving a similar like in professional service.
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