Email Inbox

@XfinityFrank​ 

well almost I “HAD”a issue with my password and recovery & two step verification, I fixed that by getting lucky to have someone who took over my old phone number send me my password reset verification code. 
the only problem I have right now is every time I’m clicking a link for my email or try to use the Xfinity app, which “IAM” PROPERLY signed in correctly, leads me to the link I posted earlier. It just sends me to a support page not my email inbox.

@Thegreyhearted​ 

Can you try here?

So I will answer both questions and provide a Lil more depth with my problem, and at the end I will "speculate" on what and why this is happening.

@XfinityNatalie 

Yes not only did I try that I switched to incognito mode signed back in and continue to get forwarded to this link  "https://www.xfinity.com/support/articles/account-email-information"

after clicking on the account menu link that says "Check Email"

@Again 

Yes when using this link

https://connect.xfinity.com/appsuite

It doesn't bring me to the same support page it brings me to the xfinity front page asking at the top if I wanted to go to my Email Inbox to click this "link" <--- this one is the one that brings me to the same support page about account email information.

So here is my theory,

I think this is a code writing error for your websites, that hasn't been fixed. What I believe is happening is this support page is the outcome of a checklist of things to show someone who either hasn't logged in and seen that support information yet, or my account is being marked by the code as an account that hasn't been logged into in (WHATEVER) amount of days so it shows users new changes to Comcast website or rules that they probably don't know about, because the last time I was able to login to my email before yesterday was 2021. So I think my username isn't being given a check mark as to seeing this support page already & continuing to my inbox, because of a bug in the code, I used to code websites for people back in to 90's and 00's, what I see today is ever more complicated scrap coding that people add to websites to make them either more "personal" or "easy" to navigate for the end user, but mistakes and bugs happen. As to why outside of the website it's not accepting my login/password in a separate mail app altogether, still might have to do with a coding error with how long my account was inactive for until now. 

What do you guys think about my theory?

On the down side not being able to access this email inbox is holding me back from recovering other accounts from other services and apps because this account is the recovery email I used for those, like my Xbox account I've had since the first days of Xbox live and having countless games connected to it which at the moment cannot be accessed.