Early Termination Fee - No Service Coverage in my New Address
Signed up for a Xfinity Connection back in June 2021 on a 2 year contract. I did call out to the agent at Xfinity store that I have to move to my new home within 3 months, he said my connection can be moved without a glitch. Now am getting ready for the move, Xfinity confirmed that my new address is outside their service area so suggested to reach out to other ISP. When I asked Xfinity to cancel my service the agent says he cannot waive the early termination fee because I am legally bound to pay this fee even if I move to an address that's outside the coverage area. The same is mentioned in my legal contract as well. Why should a consumer be penalized for Xfinity not having service coverage.
Legally I am obliged to pay this termination fee, but ethically is this what Xfinity as a company stands for?
Think about this company's core values if they are gonna charge you a fee for terminating service because there is no coverage.
P.S: I've been an Xfinity customer for almost 9 years at various addresses, this is going to be my last interaction with Xfinity.