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Username13619
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Tuesday, June 24th, 2025 4:11 PM

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Do I need an install or tech for my Internet cord

Hi, 

I just moved into an apartment that used to have AT&T as its Internet provider. I didn't know they would have different wall ports to connect the Internet cord Xfinity sent me. 

Do I need a tech to come out to get a coax port installed or is it something can buy and input into the AT&T outlet that was installed in the wall. 

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9 months ago

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EG

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117.1K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_x5j7kd

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I need a technician to come to my house and cable line .

9 months ago

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XfinityJanelle

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9 months ago

Hey @Username13619 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the connection. I would be more than happy to offer my assistance looking into this further for you. Do you happen to have a coax outlet in the home even in different rooms? Has there ever been Xfinity service at your home?

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Username13619

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Hi @XfinityJanelle​ ,

I looked around the house and was unable to to find a coax outlet. I've attached what I had found around the house. The original tenants had AT&T so I am

assuming they never had Xfinity.

9 months ago

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XfinityFrank

Official Employee

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2.1K Messages

@Username13619, thanks for the image. Unless there is perhaps a media closet somewhere else in the home where coaxial cable exists that the modem can connect to in order to provide whole home internet, you would need a tech installation. This is assuming there is a place that we can externally run a cable line. If you want to see about getting someone out, we can help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am an Official Xfinity Employee.
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9 months ago

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Username13619

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4 Messages

thank you! i will reach out

9 months ago

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user_x5j7kd

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@XfinityJanelle​ 

I need a technician to come out and move cable line.

9 months ago

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user_x5j7kd

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Please call me [Edited: "Personal Information"].

(edited)

9 months ago

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EG

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117.1K Messages

9 months ago

@Username13619 

It sounds like you are in an apartment building / multiple dwelling. You may need to discuss this with the building owner / property management to obtain their permission. This is assuming that Comcast service is even available there.

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Username13619

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thank you for the heads up! I have gotten my landlord's permission if they need to run an external cable

9 months ago

EG

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117.1K Messages

9 months ago

@Username13619 

You're welcome ! Good luck !

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