I am having same issue. I called Disney and they said that the payment was due on October 5. I pay through Xfinity so Xfinity is paying late. Disney told me to contact Xfinity but customer service is closed for the day. Not a happy camper.
Hello @user_wfmglw we definitley want to ensure you get support with this. Can you please go into more detail on what issue you are having? Our Disney+ Bundle should give you access to Disney+, ESPN+ and Hulu, or Disney+ and Hulu depending on what you sign up for, and eligibility for this is managed directly through Disney. Can you provide more insight to what Disney said the issue was?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you, Richard. It is a pleasure to meet you. As an avid Disney Plus watcher, I can understand your frustration and I am here to help in getting this resolved.
May I also have your Zip Code please?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPeterH
Official Employee
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1.8K Messages
2 years ago
It would be best for you to contact Disney for help with this. Thanks for your understanding @Butcher53
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user_wfmglw
1 Message
2 years ago
I am having same issue. I called Disney and they said that the payment was due on October 5. I pay through Xfinity so Xfinity is paying late. Disney told me to contact Xfinity but customer service is closed for the day. Not a happy camper.
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