Skip to main content
user_b4dkwb
1st Topic
Originator

Visitor

 • 

2 Messages

Wednesday, March 18th, 2026 2:51 PM

Disney and Hulu activation

I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help 

Question

 • 

Updated 

7 days ago

92

3

0

Oldest First
Selected Oldest First
XfinityJamesC

Official Employee

 • 

2.9K Messages

2 months ago

Greetings, @user_b4dkwb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about activating your Disney and Hulu subscriptions. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2

0

user_0ee430

Visitor

 • 

1 Message

I'm having the same issue. It's supposed to be included with my  package , yet when I try to activate, it takes me to Disney . I set up an account, but when I go on my tv, I log in, but keeps saying 11.99

Like

Reply

1 month ago

0

XfinityJorge

Official Employee

 • 

2.9K Messages

 

user_0ee430 Greetings! Thanks for using our Forums and also letting us know you are having a similar issue. Our team is here to work with you through this to make sure you are able to take advantage of the offer. In order to get started can you shoot us over a DM with your complete name and address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

Sillylilydog

Visitor

 • 

4 Messages

27 days ago

I am having the same issues!! i just activated my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions   that require activation and the link send me back to add and manage subscrptions.  Its like ground hog day!!! help please!!!

2

user_b4dkwb

Visitor

 • 

2 Messages

I had to give up on getting my Disney Hulu for free and went directly to Disney and had to pay for it. Xfinity says I missed the cut date and after fighting with them for over a month and many hours on phone they just kept trying for me to change my plan and with a larger amount.

Like

Reply

27 days ago

0

XfinityDena

Official Employee

 • 

4.3K Messages

@user_b4dkwb I am sorry to hear you were having issues with activation. We would be happy to take a look. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

27 days ago

0

user_y38ip3

Visitor

 • 

1 Message

10 days ago

I am having the same issue.  I had an existing Hulu/Disney+ subscription that expired yesterday.  I cannot get a link from Xfinity to activate those services that I am now paying for through Xfinity.   I was going to try sending a  Direct Message, but I am not seeing the "Direct Message" icon....   Could someone from Xfinity reach out to assist please?

2

0

XfinityEmilyB

Official Employee

 • 

2.8K Messages

 

user_y38ip3 Welcome to our community forum! you've reached the perfect place to get help with your Xfinity account and services :). When you visit this link to view your subscriptions: http://www.xfinity.com/yoursubscriptions what do you see listed there?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

XfinityPeterH

Official Employee

 • 

2.8K Messages

 

user_y38ip3 I am glad we were able to open a ticket and get everything resolved for you in our DM. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

0

forum icon

New to the Community?

Start Here