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user_e7x3fn
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1 Message

Tuesday, August 26th, 2025 10:05 PM

Disconnect my internet service

I've tried multiple times to disconnect my internet service.  I tried through online chat as well as calling in and every time they tell me that its either wrong number or will schedule a callback but I never get a callback.  I need to disconnect my service as its not being used any longer.

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2 days ago

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XfinityRichard

Official Employee

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2.7K Messages

4 months ago

Hi there, @user_e7x3fn ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to cancel your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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user_3yy1hl

Visitor

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1 Message

I would like to cancel my Xfinity Internet Service at [Personal information]. I've since moved from there and my current address is...

[Personal information]. I've been at this address since leaving the hospital in October since my son decided he was uncomfortable with me living alone and had me move in with him and his wife.

Regards,

[Personal Information ]

[Personal information]

(edited)

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2 days ago

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out to our team here. I will be happy to assist you with getting that account disconnected. Can you send me a direct message with the full name and complete address for that service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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XfinityRichard

Official Employee

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2.7K Messages

4 months ago

I do appreciate your patience, @user_e7x3fn and do apologize for the inconvenience. It was a pleasure serving you!-Richard

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user_7rduo2

Visitor

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4 Messages

@XfinityRichard​ In a recent phone call, Xfinity customer service claimed that service was never connected at my (recently purchased) property. However, Verizon disconnected its lines today and verified that Xfinity has at least two lines connected to my property from the street. I would like these lines disconnected and terminated immediately since we are demolishing the structure. Please advise me on how to make direct contact with your operations / disconnect team, preferable via email. Thanks, Chris

This reply has been converted into a post

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2 months ago

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XfinityDena

Official Employee

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3.9K Messages

@user_7rduo2 Are these lines inside the pedestal or going into your home?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_7rduo2

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4 Messages

@XfinityDena​ I don't know what you mean by a pedestal. But assuming you mean a box on the lot, no, they are going into the structure (home).

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2 months ago

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XfinityFrank

Official Employee

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1.9K Messages

@user_7rduo2, that is exactly what we meant. Thanks for clarifying. I will move this to your own thread to continue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_7rduo2

Visitor

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4 Messages

@XfinityFrank​ For some reason, my browser is not displaying your chat window properly and it is challenging for me to communicate with you. I can barely scroll or navigate. Is there another method we can use? Email?

My email is [Edited: "Personal Information"], however you do not have the service address for this property yet.

(edited)

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2 months ago

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