Disconnect my internet service

@XfinityRichard​ In a recent phone call, Xfinity customer service claimed that service was never connected at my (recently purchased) property. However, Verizon disconnected its lines today and verified that Xfinity has at least two lines connected to my property from the street. I would like these lines disconnected and terminated immediately since we are demolishing the structure. Please advise me on how to make direct contact with your operations / disconnect team, preferable via email. Thanks, Chris

@user_7rduo2 Are these lines inside the pedestal or going into your home?

@XfinityDena​ I don't know what you mean by a pedestal. But assuming you mean a box on the lot, no, they are going into the structure (home).

@user_7rduo2, that is exactly what we meant. Thanks for clarifying. I will move this to your own thread to continue. 

@XfinityFrank​ For some reason, my browser is not displaying your chat window properly and it is challenging for me to communicate with you. I can barely scroll or navigate. Is there another method we can use? Email?

My email is [Edited: "Personal Information"], however you do not have the service address for this property yet.