Visitor

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4 Messages

Wednesday, October 22nd, 2025

Request to remove line from home.

@XfinityRichard​ In a recent phone call, Xfinity customer service claimed that service was never connected at my (recently purchased) property. However, Verizon disconnected its lines today and verified that Xfinity has at least two lines connected to my property from the street. I would like these lines disconnected and terminated immediately since we are demolishing the structure. Please advise me on how to make direct contact with your operations / disconnect team, preferable via email. Thanks, Chris

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Official Employee

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1.7K Messages

8 hours ago

@user_7rduo2, we can help with this issue. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address

Visitor

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4 Messages

@XfinityFrank​ Done thank you

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