Hi there @Yashii, and thanks for posting on our Xfinity Community forums!
We're happy to help with more complex questions. To keep with the spirit of the community Guidelines and help others who may have a similar concern, please share as much detail as you're comfortable providing in the public thread, while avoiding any personal or account-specific information.
If your question requires discussing private account details, one of our team members can let you know and provide instructions for a secure private message. In the meantime, feel free to post the details of your issue publicly, and we'll do our best to point you in the right direction.
I currently have two Xfinity Mobile lines on my own Xfinity account.
A family member in Washington State has an active Xfinity Internet Essentials account with Xfinity Mobile.
The Washington Internet Essentials service will remain active indefinitely.
The family member will remain the account owner and administrator.
I will be relocating permanently to Juneau, Alaska, but would like to continue using my two Xfinity Mobile lines as part of the Washington family account.
Before making any changes, I would appreciate written confirmation regarding the following:
Can my two existing Xfinity Mobile lines be transferred to the family member's Xfinity Mobile account?
Does an Internet Essentials account fully qualify to maintain Xfinity Mobile service for additional family members?
Will my current phone numbers and devices transfer without interruption?
Will my lines remain on my existing Unlimited plan, or will they be converted to another Xfinity Mobile plan?
Will there be any additional monthly charges, including a standalone mobile fee, after the transfer if the qualifying Internet Essentials account remains active?
Are there any restrictions on my using the service full-time while residing in Juneau, Alaska, if the account owner and qualifying Internet service remain in Washington State?
Is there any limit on how long a line may be used outside Washington while remaining on the same family account?
Are there any coverage, roaming, billing, or policy considerations I should be aware of before proceeding?
XfinityCliff
Official Employee
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400 Messages
3 hours ago
Hi there @Yashii, and thanks for posting on our Xfinity Community forums!
We're happy to help with more complex questions. To keep with the spirit of the community Guidelines and help others who may have a similar concern, please share as much detail as you're comfortable providing in the public thread, while avoiding any personal or account-specific information.
If your question requires discussing private account details, one of our team members can let you know and provide instructions for a secure private message. In the meantime, feel free to post the details of your issue publicly, and we'll do our best to point you in the right direction.
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Yashii
Visitor
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3 Messages
2 hours ago
Here is my situation:
Before making any changes, I would appreciate written confirmation regarding the following:
I am currently on the older unlimited plan.
Thank You
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