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user_h4pl2u
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6 Messages

Monday, June 10th, 2024 11:37 AM

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Delayed shipment

I selected the delayed shipment option with a date approximately 3 weeks from now. However the confirmation email I received said nothing about this. I do not want the modem shipped before the date I selected, as I am not moving until that date. How can I confirm this and be certain it's not going to ship before the date I selected?

Question

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Updated 

10 months ago

124

3

0

XfinityChristy

Official Employee

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2.1K Messages

1 year ago

 

user_h4pl2u Thank you for reaching out via our Xfinity Community Forums. I am sure you have a check list of things to do before your move and would be happy to help get this off your list. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

4

0

user_h4pl2u

6 Messages

No, I tried this already and keep getting different responses that direct me to jump through all sorts of hoops. I'll cancel the order, cancel the service and find a more competent provider.

1 year ago

0

XfinityRichard

Official Employee

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2K Messages

Thank you, @user_h4pl2u Thank you for your information. Since we are communicating on a public forum, for your protection please remove your last post that includes your name and entire address and please send that information in a DM, so that I can assist you furter.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_h4pl2u

6 Messages

1 year ago

I'll just cancel the whole thing. 

3

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XfinityRichard

Official Employee

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2K Messages

I'm very sorry for the inconvience, @user_h4pl2u we're here to assist you in any way we can and hate to see you cancel your services. If you would like our assistance, please don't hesitate to reach back out.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_h4pl2u

6 Messages

After several hours going through all kinds of absurd hoops trying to remedy this, I was assured you'd honor the delayed shipping arrangement, as offered when signing up for service. 

However, I received notification that you sent the equipment THREE WEEKS EARLY to an address I do not yet reside at, rendering it useless. I see this has happened to literally hundreds of others.

Why offer delayed shipping if you have no intention of actually doing so? 

Why do you make it virtually impossible to reach an actual person who's able to understand and address the most basic issues? 

1 year ago

0

ccRuben

Retired Employee

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729 Messages

u/user_h4pl2u Please send a Modmail message with your name and address. we will be happy to help you. 

1 year ago

0

user_ktfwjf

1 Message

10 months ago

Just happened to me, too, and when I finally got a human on the phone, she had no idea what I was talking about and refused to acknowledge that Xfinity offered me delayed shipping. She just kept saying that they only offer two shipping options, standard and priority. 

In the end, she was able to cancel the shipment, but I'll have to go to the store to pick up the device after I move in, which is not as convenient as my original plan. And she was unable to answer my question, if Xfinity cannot do "delayed shipping," why do they offer it as an option?

3

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XfinityJorge

Official Employee

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2.2K Messages

Thank you so much for the response, and we are happy to work with you to make sure everything is looking good

user_ktfwjf. Please send us a DM if you would like with your name and address? We are here to help!Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_h4pl2u

6 Messages

Xfinity is without a doubt the most incompetent service provider I've ever dealt with. It seems they're so desperate to capture business they offer delayed shipping, without ever following through with it. After wasting hours going in circles trying to address this simple issue I realized there was nothing I could do. The package ended up being sent 3 weeks early. Like everyone else who's encountered this issue, you'll be gaslighted and expected to pay for that equipment twice.

10 months ago

0

XfinityJeniece

Official Employee

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3.2K Messages

Hey there, user_h4pl2u, thanks for reaching out through Xfinity Forums regarding your equipment issues. We would be happy to help you with your equipment concerns, and we want to ensure you are happy with your services. You have reached the right place!

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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