Day 7 of internet outage

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I live in 97221 just off of Beaverton Hillsdale Hwy. and can tell you that in my area they have been completely absent.  Everyone else is working. There was even a local construction crew up on the roof doing repairs on a building adjacent to me and PGE has been on top of things relative to repairs and updates. Xfinity on the other hand is silent and nowhere to be seen. Xfinity is the big player in telecom and them going dark (no pun intended) tells you that they have issues with coordination and response because they certainly have the equipment.

@user_omw7ns​ We’re in the Russell neighborhood in East Portland near glendoveer and have seen zero trucks.

Good comment but don’t think we will get an apology. This is by the playbook corporate evasion. Even these comments are logged by Comcast as “customer support and service” as are all the private messages and chats. Mostly bots anyway. 

My Internet is back on for now. Xfinity did meet the planned deadline by a few minutes as it came on at 8:32PM.

For areas impacted by severe weather, we cannot assess damage and determine restoration time. Please note that once your service is restored, you may experience additional temporary interruptions while our technicians are working. Get updates for your area and information about your Xfinity service by visiting xfinity.com or using the Xfinity app. Sign in to your account on Xfinity.com or the Xfinity app & add your mobile number for updates.

Hello user_syer30

For areas impacted by severe weather, we cannot assess damage and determine restoration time. Please note that once your service is restored, you may experience additional temporary interruptions while our technicians are working. Get updates for your area and information about your Xfinity service by visiting xfinity.com or using the Xfinity app. Sign in to your account on

This is the exact same canned response I receive whenever I call or message in the app. Not helpful. The weather has cleared and people should be able to get out here by now! Please give us real communication. 

This canned response is a joke anyway as the website provides zero updates. I even signed up for text updates and got nothing from Xfinity. This is the worst company and I can not wait to switch my service to literally any other provider.

Hi, @user_1nd7q7 I understand you'd like more updates. Currently, the information provided is all we have at this time. We'll be sure to provide more news as it comes in. Thank you for your understanding. 

@user_1nd7q7​ We’ll be switching too!! 

Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

[EDIT: Solicitation] 

@mkdukelow​ Well said my friend. I live in the 97221 area which just off Beaverton Hillsdale Hwy. and this is the beginning of day 9 for us with no info whatsoever from Xfinity. I work from home as well and am thankful for your comprehensive comment.

@mkdukelow Hello and thank you for your comment. We are happy to help. In the future if you have an issue that requires assistance please submit your own public post. This will help make sure you are getting the assistance you need. That said please feel free to send us your full name and address in a direct message: 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

@mkdukelow​ I think I like you and others will be switching to a different company. I've been researching fiber and it seems to be quite a bit better and they are actually up and running and have been the entire time. As you said losing customers is the only thing they understand.

@user_bttb3w Thanks for reaching out. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the My Account App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. 

@Monitie Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry that your internet is still not available. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

@Monitie​ you are seeing their LAN because the router is on, but there is no internet behind that. Mine shows up too but we have been out since 1/13.

Hi @Bkrpdx,

Thank you for taking the time to visit and view our official Xfinity Community Support page. Please accept my most sincere apology for the experience you have encountered. We can certainly assist in troubleshooting the Xfinity Internet service. We certainly know how important it is to have a reliable Internet connection from working from home, online schooling, and basic entertainment needs.

Our engineers and technicians are working around the clock and tirelessly to restore our customers services. While power may be restored locally in your immediate, other ares that power our network may not be receiving power. We would need to wait for power to be restored and the area declared safe before our technicians could begin working. 

We highly recommend using the Xfinity App and web portal to see if any updates have been provided. We also recommend visiting our main Comcast Oregon community page which will provide some additional information in for your market area. 

While services are working on being restored, you may be able to use the Xfinity Stream application to watch television on your mobile devices. I would also like to let you know about our Storm-Ready WiFi device that would provide the home with a Battery Backup and Internet during times of service interruptions. You can find more information about our Storm-Ready WiFi by Clicking Here if you think this may be something of interest.

We do apologize that repairs and restorations are taking longer than normal. Our technicians are working to resolve all issues as quickly and safely as possible. If you have any additional questions, please do not hesitate to ask. We are always happy to help.