1 Message
Damage claim
I have a damaged claim [Edited: Personal Information] that has not been resolved from over a month ago, when a technician broke the ladder of my attic.
1 Message
I have a damaged claim [Edited: Personal Information] that has not been resolved from over a month ago, when a technician broke the ladder of my attic.
EG
Expert
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111.5K Messages
6 months ago
The concern is not "Home Security Devices And Equipment" help related................ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.3K Messages
6 months ago
Hey there, user_6xq9ok, thanks for reaching out through Xfinity Forums regarding your ticket for the damage. I would be happy to take a look at the details to provide more information.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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