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user_7g9rbu
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Saturday, February 8th, 2025 6:37 PM

Customer support chat

How do I talk to a live, local representative concerning illegal practice, or can someone local call me at [Edited: "Personal Information"]

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1 month ago

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XfinityJeniece

Official Employee

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2.9K Messages

1 month ago

Hey there, user_7g9rbu, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help get to the bottom of your concerns. Can you provide more details regarding the issues you are having?

 

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user_7g9rbu

2 Messages

I called customer care it sent me a link to text my question to. When I was connected to Namira through text, I asked a question about my current plan and replacing my current phone with no trade in. They immediately texted they was going to add a line and send me a new phone and change my Internet. I told them NO but they continued til I typed STOP to be removed from the text chat. I then had to spend more time calling back in to have the rep remove the phone and new number request from my account. This was so wrong! We have been customers of Xfinity/Comcast for over 15+ years. 

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1 month ago

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XfinityDilary

Official Employee

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2K Messages

Oh, my! That is definitely, not right. We'd be happy to investigate this further, user_7g9rbu. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_s0f6bl

1 Message

1 month ago

I'm trying to set up my payment but it's not letting me in and idk the routing number I have a visa debit.and it's through my savings account.

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XfinityPeterH

Official Employee

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1.7K Messages

 

user_s0f6bl in the future if you need help please first start by creating your own post that way you will be following our community guidelines and get the help needed correctly. That said here is a great link that can help you Manage your payment methods. https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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