Customer care rep gives me an overpriced plan

Yesterday, I received an automated voicemail from Xfinity claiming that my promotions for a reduced bill for Internet is set to expire, and that I had to call back on the number to get the promotions continuing. The number from which the call I received was +1 [Edited: "Invalid Phone Number"]

I called back, but it was instantly cut, I only heard beeps. I then called multiple phone numbers mentioned in Google which were mentioned as Xfinity Customer care phone numbers. They all lead me to an automated voice call which had multiple options. I chose them and all of them asked me to reach out to phone number mentioned in my bill. Unfortunately, I couldn't find any phone number on the bill.

I then reached out to google maps searching for nearest Xfinity store and there was a phone number mentioned i.e. +1 (800) 934-6489 . After giving me the audio message "your calls will be recorded for quality and training purposes", It immediately set me up with customer representative. Her name was Sydney.

I told her that the promotions were ending and it will be great if I could extend them else I will be paying $100.XX per month instead of $83.XX which I do so now.

She recommended a plan where I would get a phone line with 5G unlimited free for one year. I was asked to port my phone to the Xfinity carrier to avail this plan. I said, I would be comfortable doing this in store because I will get ready technical support there. She insisted that it could be done on the phone itself, but I insisted no. I didn't want to be in a pickle where my phone is bricked during the transition. She downplayed all my concerns but then she proposed another alternative.

She recommended another promotion but for that to work, I had to setup an ACH (enter bank account #, routing #). I was told my total bill will come to $85.XX per month (2 year contract) which roughly comes around $83.XX which I pay now. I changed all the payment methods and setup the ACH payment method. She then sent me the updated plan over text to my phone, it contained the details for the new plan. The webpage just said, $98.XX per month, I sounded the alarm to her but she insisted she was able to see $85.XX. She then theorized that because I just setup the payment method, it will take time to reflect because my Bank has to approve. She then said, to go ahead and approve this plan. I did and there was no indication that the monthly bill will be $85.XX, it clearly said it will be $98.XX.

I then asked what now, she said it will clear up within the evening. I said if it doesn't I will go to Xfinity store, to which her response was "you can go if want, but they will not be able to help you and will ask you to reach out to us". A pattern emerges, this individual doesn't want me to go to Xfinity store as though she has a stake in me getting the plan approved by her.

Anyway, that's your organizations sales structure. But it looks like I am the scapegoat and I have to cough up extra, thanks. I looked the upcoming payment for next month and it still says $98.XX.

Feel disappointed and frustrated by this experience, please listen through the recorded call. And I want a senior employee to go through this issue and I want a resolution this problem. I am not satisfied with this experience.