Credit for Loss of Internet and TV Service

The connection is fine now.

The internet worked as soon as service was restored.

However, since there was a 3 day interruption after hours of trial and error I was able to connect by using a very specific order of unplugging and then replugging the various devices in order to have the system recognize a single IP address.  BTW, the Xfinity Assistant is a HORRIBLE algorithmic approach in which the customer is frequently stuck in a dead end loop. It is essentially useless to the end user.

All this being said I require compensation for the time of service loss.

I am glad to hear that your service is back up and running, @user_dkylcq! We also like things to be at your fingertips so appreciate your feedback that you were sent in a loop. We never want that! 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.