Confused about passwords to use when Comcast emails are "migrated" to Yahoo

XfinityJohn, your answer has NOTHING to do with my questions. Please look at the links and at the questions and don't just waste your time and my time. if Comcast is getting rid of us, if nothing else, it should provide adequate help to migrate us over. This is not "assistance".

Once the new strong password is created that would be for your Comcast email under the new Yahoo format. If you were to log into any third-party mail applications like Outlook, Mail for Apple, or Mail for Android that would be the password you would use to log your Comcast email into those apps. Please let me know if this helps. 

Thanks, this sounds much better. I will repeat what I understand from you.

1. The new strong password I am instructed to create will be used to login into my "Comcast email under the new Yahoo format" after the migration to Yahoo was executed. I will no longer use my present password for the Comcast account, it will be replaced by this new strong password that I have to create. I will have to create a new strong password to access "Comcast email under the new Yahoo format" for each email account now I have with Comcast.

2. Until now, when I setup Apple mail on my Mac, when I was asked to enter the password for the email account setup with Comcast, I did enter the same password that I entered for webmail in Comcast. After the migration, when I will setup the Yahoo account in Apple mail, I will have to use the new strong password I created (as described above). 

3. I do not have to generate and use a one time 3rd party app password; no need for it in order to continue getting my emails in Apple mail for all my Comcast email addresses as until now.

Please confirm that the above is correct. Thanks.

Hey there that all does sound correct. The new strong password you create will take the place of the one you have been using, and you will use that when logging into your Comcast email at Yahoo, or on the Apps where you currently view your email.  You should not need a one-time password because the strong password would be the password you would use to set up your email again once migration has been successfully completed. Please let me know if this helps, and again we are here and happy to help if you have additional questions, or concerns. 😀

The video for setting up 3rd party email (e.g. Apple mail) provided by Comcast at 

https://s.aolcdn.com/membership/help/000015905/xfinityaddtoapplemail.mp4

states that: 

• You'll see a screen to sign in to Yahoo. Enter your full Comcast.net email address (make sure to include the @comcast.net part) and then click Next.
• Enter your Comcast.net email account password and then click Next.

Password: If your Comcast.net password does not work with your third-party email client, you may need to generate and use an app password. See the "How to generate an app password" section to learn how to get an app password.”

Questions:

1. These instructions state that I should use the Comcast password (not the new strong password just generated). Which password should I use when setting up the Yahoo account in Apple Mail?

2. Why wouldn't the password work with the third-party email and where would I have to use the one time app password?

3. If an app password would be required, and I would use that in Apple mail when setting up the account, which password would I have to use for any next time when I would want to check my mail for this account in Yahoo (not Apple Mail).

Please clarify. Thanks.

@user_r4rfzq​ I am still a little confused....after the migration, are we going to have to go into the Apple mail settings

and change the outgoing and incoming mail passwords to the new stronger one?

tbill1, these instructions provided to us by Comcast are not clear, that's why I am asking the questions. 

Hopefully Comcast support can clarify which passwords should be used where and answer my 3 above questions, answers required to understand how to setup Apple mail after this migration. I am sure there are many other Comcast customers who are equally confused.

@user_r4rfzq This may help with your Yahoo mail setup for your mail client, please check out https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html

Please address my specific questions AFTER reading the thread. if you will do that, you will see that the link you provided is the same one I started with.

Please do not ignore the fact that as I mentioned, the information provided by Comcast for this migration is confusing. Please do not send answers for the sake of providing an answer. READ the thread and clarify what I asked about the passwords to be used. If you do not know the answer, ask someone who knows. 

WE CANNOT MIGRATE BY TRYING TO GUESS WHAT THE INSTRUCTIONS MEAN. Help was promised.

Thanks. I will follow your instructions and hope that they will work. If not, I hope to get the needed help.

Unrelated topic: why I am not notified that a reply or a comment was posted?

In the context of your replies XfinityAngie, the prior answers provided by XfinityJon are incorrect ("The new strong password you create will take the place of the one you have been using, and you will use that when logging into your Comcast email at Yahoo, or on the Apps where you currently view your email.  You should not need a one-time password because the strong password would be the password you would use to set up your email again once migration has been successfully completed.").

Sorry, but not only the instructions that were provided are confusing, but also the answers one gets from those who are supposed to be experts and know it all are confusing. How do I know who is right or wrong who knows what they are talking about and who doesn't?

@user_r4rfzq​

Thanks. I will follow your instructions and hope that they will work. If not, I hope to get the needed help.

Unrelated topic: why I am not notified that a reply or a comment was posted?  Click on your avatar in the upper right corner and choose Profile Settings.  Then click on the Notifications & Preferences tab.  Check mark all that you want applied.  Then scroll down to the very bottom to Save Preferences.

I like to think I am computer savvy, but In still don't know what to do.  All I care about is to be 

able to access my Apple mail app. I almost never login to comcast to read my mail.

When I went through the migration, it did not prompt me for any one-time password. I clicked on the migration invitation in my Comcast email, and it guided me through the steps. i did have to create a new password under the Yahoo format, but was able to use the same password which I had been using all along. I just had to enter it under the Yahoo settings when moving over. When it came to setting up my Mail on my iPhone, you select Yahoo for your mail carrier instead of Other like we used to have to do. And you use the Password you provide when setting up the Yahoo account. Please let me know if this helps. 

It is INCREDIBLY annoying to see how these different support people just start writing without bothering to read what another support staff already stated and the prior conversation. They just waste time. How about reading and answering questions? Without that THIS IS NOT AT ALL THE "PERFECT PLACE" TO GET HELP FOR THE YAHOO MAIL MIGRATION.

XfinityEmily, read the prior conversation before you joined, contradicting answers from your colleagues Jon and Angie, and provide clarification about which password has to be used where when setting up Apple mail for Yahoo. Correct answers instead of slogans would be helpful for me, tbill1 and many others.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

Once the migration has been completed, you would use the new strong password, you have completed. If you want to take the first step in the migration, I can assure you we will be here, and willing to assist you each step of the way to ensure smooth transition. 

Thanks. Please provide answers to the above 3 questions in the context of the provided instructions and Apple Mail. See what's in red and my note at the end of the 3rd question. When I have reliable, non contradictory replies that make sense, then I will believe the assurance.

Thank you, @user_r4rfzq You can go to https://help.yahoo.com/kb/SLN36803.html which will answer all the questions you are asking.-Richard

No, it doesn't, XfinityRichard. Look (at least) at he first post in this thread and you will see that it refers to this same link you sent me. As I said before, your habit of just jumping in a conversation and looking only at the last post is useless and annoying. By no means helpful in any shape or form.

We have limited support for 3rd party email clients such as Apple. You would setup your Apple mail with your comcast.net email address and the password created when migrating to Yahoo. Are you able to see your email on Yahoo? All steps for 3rd party email clients have been outlined in the documents that are being provided to you. 

Some of your instructions (AND staff) state that "Enter your Comcast.net email account password and then click Next.". Others state that "Use the one-time password to log in to your 3rd party app" for the SAME step, when configuring Apple Mail for Comcast/Yahoo.  If you would read, you would see the same contradictory info at the links that you provided. You do not need to support 3rd party apps, only the interfacing between Comcast/yahoo mail and Apple mail. If you provided clear, easy to follow and consistent instructions, one would not have to ask questions and struggle through with the n+1 changing XfinitySTAFF's "help".

When you migrate to Yahoo, it will have you create a new strong password. This will be your password to log in with any email application or web portal. You will need to use your full comcast.net email address and use Yahoo Mail settings for any 3rd party apps. If you are still seeing an issue you will then need to reach out to Yahoo for support. 

The migration barely started but here comes the fingerpointing. Comcast has nothing to do with this migration that all its users are clamoring for. Comcast will not be in the loop when Yahoo will kind of be the provider.

XfinityJanelle, just check what XfinityAngie replied to the same topic (if you do not have the time to check the links published by Comcast). Typical Comcast support, handing over the ball to each other with no proper resolution. 

I see you had a few responses going back and forth with XfinityAngie, is this the message you are referring to: 

"user_r4rfzq, I think I see where you were running into trouble. I am signing in on my laptop, not my phone. First, clicking on the link to migrate your email to Yahoo, it will ask you for your Comcast.net email address. Then it will have you update the password. Once you are through this, another Yahoo window pops up, and you will be directed to create a Strong password. Just enter the same one you already created in the previous step. That is where I was thrown off. 
 
Your question was," What is this password for, and when is this password supposed to be used? Is this a new password for the Yahoo email account? Does this mean that once this is entered, this password needs to be used for any future access for this email account, INCLUDING when adding Yahoo Mail to Apple Mail on a Mac? 
 
The answer is the new password is for your Yahoo email account, and you should be able to use it going forward when signing in. Let me know if this helps."

Or this one:

"Questions: 1. These instructions state that I should use the Comcast password (not the new, strong password just generated). Which password should I use when setting up the Yahoo account in Apple Mail? Answer: Use your original Comcast password during the initial Yahoo sign-in to accept terms, but for setting up Apple Mail, you'll likely need a special Yahoo "App Password," generated from your Yahoo account's security settings, because Xfinity/Yahoo now uses Yahoo security that requires unique passwords for third-party apps like Apple Mail.    2. Why wouldn't the password work with the third-party email, and where would I have to use the one-time app password? Answer: Your Comcast password fails in third-party apps after migration because Yahoo Mail uses stricter security, requiring a special One-Time App Password (OTP) instead of your main password for apps like Outlook, Apple Mail, or Thunderbird; you generate this OTP in your Yahoo Account Security settings and enter it once in the app to grant access.      3. If an app password were required, and I would use that in Apple Mail when setting up the account, which password would I have to use the next time when I would want to check my mail for this account in Yahoo (not Apple Mail)? Answer: When checking your migrated Comcast email on the Yahoo website (or any non-Apple Mail app), you'll use your regular, migrated Comcast/Yahoo password, not the special App Password; the App Password is only for older apps like Mac Mail that need it for security, while the Yahoo website recognizes your main login credentials. "?
 

The second one (with the 3 questions and answers (which contradicts the others' answers. With so many XfinityNAMEs involved, this got completely out of hand. Doesn't appear that anyone has a handle on this, it is just passed around like a hot potato, while stating that "you will then need to reach out to Yahoo for support", as Comcast has nothing to do with it.

Thanks, @again. I find it "interesting" that the listed providers based on email addresses at https://support.apple.com/en-us/102088 do not include Comcast and one is told : "For any other email address not listed above, choose the "Other" account option at the bottom of the list of providers, then follow the onscreen steps to manually set up your account. You might need to enter mail server addresses and other information, which you can get from your email provider.". This contradicts what's in the instructions provided by Comcast that states: "Choose Yahoo from the list of mail providers and then click Continue". Another contradiction.....  How can an end user determine which instructions are correct? Why cannot Comcast provide reliable instructions? 

Can one of these XfinityNAMES provide a reliable answer about which provider to enter for Apple Mail (Yahoo or Other), after checking with the technical staff that had to test the steps for migration?

@haz10​ 

I'm only guessing here because I don't have Apple/Mac, but under Other you should probably choose Comcast since that is the email that is being migrated.  You are going from Comcast to Yahoo.

Apple Mail doesn't offer Comcast as an option for a provider (there are no options under Other) , so I cannot pick Comcast. 

Quick question..I keep seeing "pick a strong password"  for Yahoo .  I feel I would half a chance of doing this if I could use 

my same Comcast password for the migration as Xfinity Jon said he did. My Comcast password is letters and numbers. Does Yahoo require special characters besides

letters and numbers?  At the end of all this back and forth, I hope  2 things can be clarified for setting up apple mail on the MAC: do we use Other

or Yahoo and do we have to get a 1 time password-which seems complicated to me.

From what I found online @tbill1, Yahoo requires passwords to be at least 8 characters, mixing uppercase, lowercase, numbers, and symbols, but strongly recommends longer passwords (12+ characters) with unique combinations, avoiding personal info, dictionary words, or keyboard patterns for better security.

@again,

Thanks for sharing your experience. One can always learn from what others did. 

I am still unsure as to set up. Apple mail for my MAC.  I watched the video for setting up Apple mail for the MAC

and it clearly states that you should select Yahoo for the provider.  Yet there are several agents in this thread

that say you should pick Other.  Which is it?