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user_a7ywj4
1st Topic

Visitor

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1 Message

Friday, August 15th, 2025

Complaints

I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations.

We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower bil. I just got billed and it's 40$ more then it was originally!!!! How ridiculous. Plus I am so tired of speaking to people that speak very little English , and wanting to be long drawn out conversation, oh how u, what's plans for weekend do u like to travel etc.... I just want to get my bill handled !!!!. I signed a contract for 210.97 a month and was charged and charged to my cc 247.00 , that's illegal. We had a agreement/ signed contract and you broke it.

I want a manager to contact me before I get my lawyer involved .

[Edit: Personal Information]

Question

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Updated 

9 hours ago

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XfinityEva

Official Employee

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1.9K Messages

9 days ago

Thank you for reaching out and I understand how this is frustrating. If changes were made in the middle of your billing cycle your first billing after the change may be a bit different. Or when changes are made too close to the new statement date you may not see it reflected yet. We can assist in going over charges and making sure your new plan is in place, please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_qaiefl

Visitor

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1 Message

9 hours ago

The automated services keeps hanging up on me and I cannot get to a live agent to help me with my issue. Why do you have a phone service that is so difficult and hard to use, No i dont want to be texted, No i dont want to talk to your BOT

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XfinityAmandaB

Official Employee

 • 

2.5K Messages

 

user_qaiefl I apologize that you have been running into issues reaching support. If you could provide a brief description of what you need assistance with, I would be happy to help make sure you get the help you need. 

 

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