Complaints

Thank you for reaching out and I understand how this is frustrating. If changes were made in the middle of your billing cycle your first billing after the change may be a bit different. Or when changes are made too close to the new statement date you may not see it reflected yet. We can assist in going over charges and making sure your new plan is in place, please send us a direct message with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

The automated services keeps hanging up on me and I cannot get to a live agent to help me with my issue. Why do you have a phone service that is so difficult and hard to use, No i dont want to be texted, No i dont want to talk to your BOT

I'm having the same issue after taking Xfinity Mobile. I cannot wait to dump Xfinity totally. I can't even count the number of hours I've spent dealing with this issue and being told it would be taken care of only to receive a bill that is NOT what I was told I would be paying and NOBODY takes care of it. Last time I called I was told someone would look into it and I would receive an email in 24 to 48 hours. Well it's now been 7 days and no email. My issue is that I was promised $400 off an Iphone 16e. They still haven't credited it and keep charging as if I do not get the credit. It's a no brainer.......who would switch cell phone companies without some type of credit on the new phone. Most providers are GIVING away this phone free for switching!!

I have now attempted to reach <Edited: Personal Information> who closed my case because we kept missing each other by phone.  I have attempted to reach him daily at different times and he will not call me back.  I want to discuss the terrible service being delivered by Xfinity agents, as noted in above posts, on the phone and yet I can’t get people to listen to the recordings or call me back.  I am actively attempting to find other service and apparently Xfinity doesn’t care if they lose a very long time customer as they are making enough money by without me.  They raise rates, won’t honor misleading agents quotes, and don’t care if they lose people.  They will draw people in with new deals that long time customers are not allowed to partake in.  I work for a cyber school and will be informing the thousands of students that Xfinity is not my choice for internet services and explain why. 

Same lies supplied to me and same amount of people talked to, was hung up on, they will not pull recordings, they will not honor lie told to me, hours of my time wasted.  Now I cannot get a call back from case manager who closed my case because we kept missing each other by phone.  

I completely feel your pain. I have been without internet going on four days. Allegedly three separate appointments have been made to remedy the issue and NOT ONE technician has shown up. Then when I talk to the AI assistant, they aren't helpful. It takes jumping through hoops on fire to get a live person, and they give you the run around, each asking if I've tried unplugging it. I am currently on the phone with another person who barely speaks English and is a "Senior Advisor" and is escalating my issue, but hes asked me to restart the modem five times in the last 45 mins. I swear if I had another option for a carrier I would take it. What [Edited: "Language"] am I paying for?