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JerseyMike888
20th Anniversary celebration
1st Topic
Conversationalist

Visitor

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17 Messages

Monday, October 3rd, 2022 12:59 PM

Closed

Comcast wants to dig up my new lawn... [Edited]

So this Comcast contractor starts banging on my door at 8:00 in the morning saying he's going to run a cable from the pedestal which is on one side of my property...across my front yard and driveway down to another's customer's house.  I immediately said "I refuse" and he threatened me saying "well then Comcast will sue you".  Apparently this cable is just going to lay across my property until it gets buried...which brings me to my next issue.  I just had my lawn completely re-sodded (because Comcast killed it when they buried the cable to my house...this is all new construction in this area)...and I also have put in an irrigation system, both of which have cost me many thousands of dollars.  How do I get in charge with whomever is in charge of these cable digs....I would prefer they don't dig up my new lawn and possibly damage my irrigation system????  


Question

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Updated 

3 years ago

 • Edited

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CCBrian1

Contributor

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367 Messages

3 years ago

@JerseyMike888 Hello, thank you for taking the time to reach out in our great Xfinity forums community. I can understand the anxiety with the situation and what as you stated happen before. I'm happy to investigate. Did the contractor give you any number to call for your concerns? 

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JerseyMike888

Visitor

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17 Messages

@XfinityBrianW​ No, he did not give me any number to call, and quite frankly was a bit [Edited: "Language"].  As soon as he left I got on the phone to Comcast and they gave me a ticket #.  I will send it to you via direct message.

(edited)

3 years ago

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JerseyMike888

Visitor

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17 Messages

I can't find your username in the direct message thing...???

3 years ago

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CCJessie1

Retired Employee

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5.9K Messages

@JerseyMike888 

We ask that you please wait to be invited to send us a direct message. Sending unsolicited private messages to any Official Employee or other user does violate our Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policy. Please remember, continued violations of the posted guidelines could result in a revocation of a user's ability to post in the Xfinity Forum. Once the team is ready for you to send them a direct message they will share with you the directions on how to complete that. 

Thank you in advance for your continued adherance to our forum guidelines and policies. 

3 years ago

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CCBrian1

Contributor

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367 Messages

3 years ago

@JerseyMike888 Thank you for replying with update.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

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