Visitor
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5 Messages
Comcast contractor broke dog fence
My neighbor had a new cable ran across my yard to the Comcast connection box, the Comcast contractor that dug up my yard without my permission broke my electric dog fence, no one from Comcast has been able to help , how do I get reimbursed or who do I call from Comcast, when I call the 800 number everyone hangs up saying they can’t help. I have this all on video.
user_70d0ab
Visitor
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5 Messages
2 years ago
I am very annoyed the mess the contractor left and my dog fence is broken, I was not home when they did this but have it all on video.
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XfinityDena
Official Employee
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3.4K Messages
2 years ago
Thank you for reaching out. I am sorry to hear the dog fence was broken. I would be happy to get your information and pass along to our claims department. Please send me a Direct Message with your name, service address, phone number and email where you can be reached so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_70d0ab
Visitor
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5 Messages
2 years ago
I tried to message you at XfinityDena I don’t see you
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