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user_7e8337
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Visitor

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7 Messages

Friday, June 28th, 2024 9:22 PM

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Comcast cable line is sagging across my yard

Hi Comcast Customer Service,

The comcast line, going from pole to my neighbor property, is sagging as it crosses my backyard. The cable line are now approximately 3 feet off the ground. my property did not use this cable for service.

Could you tell me how to report the issue and ask Comcast to fix it. 

Thanks

Question

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Updated 

10 months ago

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XfinityDemitrius

Official Employee

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1.8K Messages

10 months ago

Hey @user_7e8337, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the low-hanging cable line in your backyard. I would be more than happy to offer my assistance looking into this further for you.

 

Do you happen to have our handy Xfinity App on your mobile device? You should be able to quickly and easily submit your request using the Xfinity App and Xfinity Assistant. All you need to do is open the Xfinity Assistant and type in "Down Cable Line" to begin the process. You can also access our Xfinity Assistant by logging in to your Xfinity ID online by Clicking Here.

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user_7e8337

Visitor

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7 Messages

Thank for your answer. This is abnormal issue which virtual assistance is hard to understand the problem. 1) my property did not use this cable line for service, 2) the line goes to my neighbor property 3) i did not know it is still in service nor not. In order to report the issue, i need tell my property address and my neighbor address.

10 months ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

I highly recommend using the Xfinity Assistant to report the issue at hand @user_7e8337. We use this system all the time, especially with inclement weather and hurricane areas. If additional information is needed, there will be a contact form for outreach. Once the request is submitted, it will get reviewed and teh technician scheduled will evaluate and take proper actions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

EG

Expert

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110K Messages

10 months ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_7e8337

Visitor

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7 Messages

10 months ago

Yes, Comcast come to fix the height of cable after we create ticket.

1

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XfinityJanelle

Official Employee

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1.5K Messages

Hi @user_7e8337 Thank you for your reply on the Xfinity Community Forums. Were you able to make the ticket through the Xfinity Assistant? Please let us know and we will be happy to assist you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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