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user_49a83b
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Visitor

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2 Messages

Thursday, August 13th, 2026 12:00 AM

Claim uodate

I filed a claim on my grandaughters 4 month old IPhone 17 pro last Thursday 8/5,today is the 12th of August with still no update.

Claim support online says wait 24 hours for Decision.

Still has no update.

When calling to talk to customer support I honestly beleive they get paid by the number of words they speak(unintelligible).

@Xfinity Support is the absolute wirste CC service I have ever dealt with.

They continuously transfer you from unintelligible agent to another only to go through the exact 5 questions that takes 10 minutes per agent to find out nothing.

This is Xfinity not their insurance. 

The phone is only 6 months old so it falls under their manufacturer warranty. 

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10 minutes ago

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XfinityFrank

Official Employee

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2.5K Messages

3 hours ago

Hi there, @user_49a83b. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with your claim. Did you file the claim via the XFINITY Mobile Care app? If so, you can check for updates here : fastclaim.com/xfinitymobile. Let us know what you're seeing when you do that. 

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user_49a83b

Visitor

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2 Messages

Now this norning ut says the claim has been closed and no further information 

Xfinity is is starting trash

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19 minutes ago

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XfinityAirelle

Official Employee

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3.4K Messages

 

user_49a83b We will be happy to look into this further. 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 minutes ago

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