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user_42xs2w
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2 Messages

Thursday, June 11th, 2026 11:12 PM

Chicago outage

Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this? 

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2 hours ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

24 hours ago

Good afternoon @user_42xs2w, and thank you for reaching out on our Community Forums, we're sorry to hear there is a service interruption occurring in your area and know how frustrating that can be. We're happy to check for any available updates. To get started, can you please send us a Direct Message with your name and the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_42xs2w

Visitor

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2 Messages

I sent a dm to Xfinity Support

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23 hours ago

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user_m6pqq0

Visitor

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1 Message

11 hours ago

My Internet has been out since the 10th.  There is still no estimated time for it to be restored.  I work from home, and this has cost me a lot of money.

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XfinityJanelle

Official Employee

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2.2K Messages

Hey @user_m6pqq0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service interruption. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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user_4jkm75

Visitor

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4 Messages

7 hours ago

Same issue here. It’s disgusting how often Xfinity is down in my area. I’m looking for different options now. 

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XfinityGabriel

Official Employee

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3.3K Messages

 

user_4jkm75,  We completely understand why you’d feel that way, especially seeing clear weather now and still being without service. I’d be just as frustrated in your position. We will surely miss your business. I do want to reassure you that yes, that 2 crews are actively assigned and working on the issue. Even when the weather has cleared, there can still be underlying damage to lines or equipment that takes time to fully repair and safely restore service. I’m continuing to monitor the interruption on your account, and at this time, it’s still showing as an active interruption affecting multiple customers in your area. I know that doesn’t make it any easier, but you’re definitely not being overlooked. This is being worked on as a priority. The moment we see any confirmed update or an estimated restoration time, I’ll share it with you right away so you’re not left wondering. We appreciate you greatly for your patience.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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user_4jkm75

Visitor

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4 Messages

Listen dude I don’t care. It’s been same same [Edited: "Profanity"] response. Everyone else is able to fix issues almost immediately. [Edited: "Profanity/Inflammatory"]

(edited)

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4 hours ago

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user_ji9ua6

Visitor

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1 Message

4 hours ago

I'm thinking of just getting Starlink if this doesn't get fixed.

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user_otakixus

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1 Message

3 hours ago

No updates from the Xfinity assistance app, and it wouldn’t connect me to an agent. No ETA. No updates. No idea what’s going on. No internet since June 10th.. I live in Chicago Ridge, can someone tell us when is the internet going to go backup? ………….. the weather has been clear. Real clear. This is frustrating and unacceptable.

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