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user_42xs2w
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2 Messages

Thursday, June 11th, 2026 11:12 PM

Chicago outage

Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this? 

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3 hours ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

24 hours ago

Good afternoon @user_42xs2w, and thank you for reaching out on our Community Forums, we're sorry to hear there is a service interruption occurring in your area and know how frustrating that can be. We're happy to check for any available updates. To get started, can you please send us a Direct Message with your name and the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_42xs2w

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2 Messages

I sent a dm to Xfinity Support

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23 hours ago

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user_m6pqq0

Visitor

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1 Message

11 hours ago

My Internet has been out since the 10th.  There is still no estimated time for it to be restored.  I work from home, and this has cost me a lot of money.

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user_4jkm75

Visitor

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4 Messages

7 hours ago

Same issue here. It’s disgusting how often Xfinity is down in my area. I’m looking for different options now. 

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XfinityGabriel

Official Employee

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3.3K Messages

 

user_4jkm75,  We completely understand why you’d feel that way, especially seeing clear weather now and still being without service. I’d be just as frustrated in your position. We will surely miss your business. I do want to reassure you that yes, that 2 crews are actively assigned and working on the issue. Even when the weather has cleared, there can still be underlying damage to lines or equipment that takes time to fully repair and safely restore service. I’m continuing to monitor the interruption on your account, and at this time, it’s still showing as an active interruption affecting multiple customers in your area. I know that doesn’t make it any easier, but you’re definitely not being overlooked. This is being worked on as a priority. The moment we see any confirmed update or an estimated restoration time, I’ll share it with you right away so you’re not left wondering. We appreciate you greatly for your patience.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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user_4jkm75

Visitor

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4 Messages

Listen dude I don’t care. It’s been same same [Edited: "Profanity"] response. Everyone else is able to fix issues almost immediately. [Edited: "Profanity/Inflammatory"]

(edited)

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4 hours ago

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user_ji9ua6

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1 Message

4 hours ago

I'm thinking of just getting Starlink if this doesn't get fixed.

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user_otakixus

Visitor

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1 Message

3 hours ago

No updates from the Xfinity assistance app, and it wouldn’t connect me to an agent. No ETA. No updates. No idea what’s going on. No internet since June 10th.. I live in Chicago Ridge, can someone tell us when is the internet going to go backup? ………….. the weather has been clear. Real clear. This is frustrating and unacceptable.

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XfinityCliff

Official Employee

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303 Messages

Hello @user_otakixus, and thank you for posting your concern here on our Xfinity Community forums.  

Not having access to your services can be frustrating and a definite cause for concern.  We'd like to take a look at this for you and look closer at what may be going on for your location.  Could you please send us a direct message* that includes your full name and service address?  Once we have you verified on your account, we can provide additional details and clarity to set better expectations for you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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