charged my card for an apple watch without my consent!!

I contacted xfinity via chat because i had a serious issue with my mobile service - i wasnt receving any text messages. The chat agent instead of assisting with my issue kept sending me pictures of apple watches, i stated that im not interested very clearly multiple times and they disconnected the chat and not only did not help me but placed a apple watch order on my behalf and charged my card for it anyway. Then i proceeded to make multiple phone calls that in total was around 8 hours of my time. Each time i was reassured that the issue has been escalated and a ticket has been made and the order will be canceled and i should receive a confirmation in 1-2 hours. It never got canceled, and not only that it got shipped and delivered. Then i proceeded to make multiple phone calls stating as i previously stated that im traveling internationally and i am not able to return this order but i was told that the only way i can get a refund is if i ship the package back. So i am left with no apple watch, a charge on my card for it, no way of returning and lost 8 hours of my time talking on the phone trying to resolve my issue. this feels very illegal and I am very disappointed in the lack of accountability. At this point I contacted them in every way possible so my only options are to take legal action or pay for an Apple Watch I never ordered.