Scammed by Xfinity: Charged multiple times for an Apple Watch I Never Ordered

I contacted Xfinity via chat regarding a serious issue with my mobile service — I wasn’t receiving any text messages. Instead of assisting me, the chat agent repeatedly sent me promotional images of Apple Watches. Despite clearly stating multiple times that I was not interested, the agent disconnected the chat and, without my consent, placed an Apple Watch order on my behalf and charged my card.

What followed were multiple phone calls totaling over 13 hours of my time. Each time, I was assured the issue had been escalated, a ticket was created, and the order would be canceled within 1–2 hours. None of those promises were kept. The order was shipped and delivered anyway.

Because I was traveling internationally and unable to return the package myself, I explained the situation repeatedly. I was told that no refund would be issued unless the watch was returned. I had to ask someone to drive over an hour to my house just to return the watch on my behalf — a watch I was explicitly told wouldn’t even be delivered without my signature.

Despite all that, it took an additional two weeks to "inspect" the returned watch — and I was still charged a restocking fee for an order I never placed.

I’ve contacted Xfinity support, corporate escalation teams, and the fraud department. I’ve followed every instruction and exhausted every channel — and I am still left with no resolution, no refund, and no accountability from your team.

This feels not only negligent, but potentially illegal. If this is not resolved immediately — including a full refund and removal of the restocking fee — I will be pursuing legal action. This has been the worst customer experience I’ve ever encountered.