Visitor
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1 Message
Can't return equipment
I have been trying to return my Xfinity equipment for two months now. The Return Equipment page does not give me an option to choose the equipment I need to return. See this screencast image: https://www.screencast.com/t/ojwkK18nazB.
On four different occasions I have talk to a customer service representative who was going to mail the shipping label. No label has not arrived. A label was being mailed because where I live now does not have Xfinity service, the closest store is a 2 hour drive one way, and the local UPS drop off does not have the ability to scan and send without a label. I would like very much to get a shipping label so I can return the Xfinity equipment that I leased. Of course now I am getting the bill for the equipment that I cannot return.
So, please how can I get a shipping label or at least an address to return the equipment? This is truly unprofessional of Xfinity to drag customer along like and asking it impossible to return equipment.
CCOtto
Problem Solver
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497 Messages
3 years ago
Hi, @user_2b2c0e
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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LynnCrum
Visitor
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1 Message
2 years ago
I am having the exact same problem. I am being charged for equipment that I was first told I did not need to return. Now I am trying to return it but cannot get a return label and the nearest store is a two hour drive round trip. It is not my fault Comcast cannot generate a return label for me.
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Reneeshoe
Visitor
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1 Message
2 years ago
Same issue here, too! Canceled my service, wasn't sent a label, and definitely can't print a label now that the service is canceled. Every time I talk to someone, they don't know how to help me either! I will try to take my equipment into a local UPS store to see if they are able to help me, as well. Thank you!
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user_121e8a
Visitor
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1 Message
2 years ago
This problem still has not been resolved. I went through the process and had NO option to print label. Customer Service said I would be getting a label in the mail. WHY not email. I'm sitting here a week and no label while Xfinity is charging me for equipment. Since I cancelled my service, the "Return Equipment" option or track your return is no longer available. Service Center is an hour away. And I have to trust UPS?
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user_047428
Visitor
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4 Messages
2 years ago
I've had the exact same problem. Contacted several people about it. Am just told to 'take my equipment to the nearest store'. No, that is more than 6 hours away. Cannot access a return label, and cannot take to UPS without a return label. How am I supposed to get the equipment back when the company is set up this way?
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user_b2eccd
Visitor
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2 Messages
2 years ago
This is exactly what is happening to me too. Seems like an issue with their site. Xfinity better fix this. I am very unhappy.
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user_3aff83
Visitor
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1 Message
2 years ago
This company is so awful. I'm having the same issue. I guess once they deactivate your service you can no longer select the equipment you need to return from the "return equipment" list. Since the majority of people who need to return equipment are ending their service, this seems like a super obvious issue. I'm sure Xfinity is aware but this just means more late equipment return fees for them. I hate that Xfinity has a monopoly in so many areas. I can't wait until there is some more competition and google fiber and AT&T fiber is available in more areas. Not to be dramatic (but now I have to drive 3 hours to return my equipment so I'm going to be a little dramatic) but I hope all Xfinity executives are cursed with terrible karma and lifetime of losing their keys and stepping on legos while barefoot. I mean this is such poor customer service that it borders on illegal, especially if this "inconvenience" is done knowingly, which I suspect it is.
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