Can't Open Chat Window
My modem shut off today and won't turn back on. I was in the middle of a chat with customer service re: replacing it when I accidently closed the Xfinity app on my phone. When I opened it back up, it put me back at the start of the window. When I ask to speak to a live agent, it tells me I have a chat in progress and to return to that window. However, I can't find where to open that window on the app or online. So now I can't 1) continue from where I was or 2) just start over with a new agent.
4 months ago
@user_c10be8 Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it