Visitor
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2 Messages
Can't get Cable Box to Work [Edited]
....can I get a human being to answer the phone? [Edited: "Inflammatory"] I don't have two hours to stay on hold (I actually have to DO my job). I can't get the cable box to work, can't change a [Edited: "Profanity"] thing on my account to get a better plan, and I am paying $300 a month for all of that. Seriously about to take all of your junk back to a store and just go with Tmobile since you don't hire anyone in the US anyway
XfinityAdrienne
Official Employee
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1.8K Messages
12 days ago
Good Morning, @ramgrl! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am so sorry to hear about the experience with reaching out to us and your cable box. I would be more than happy to dive into the details on our end, and ensure everything is resolved with your account. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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