Cannot Sign into Hotspot with account or buy wifi pass

Key Notes: There is no NOW Pass support team. The phone number is gone. Chatting with an xfinity online is no good because "they cant access the system in any meaningful way" and am told to call Xfinity. When I call I get bounced from department to department for hours. When I contact a live agent from NOW, I am told that they just have a sales team, they dont offer support and hang up the chat on me when I ask for a supervisor.

I've been using the local hotspot for almost a year now. On the 28th it expired, when I went to purchase another pass and got an error that said "unable to process your payment, please try a different method" ok strange because nothing has changed and my information is correct but okay. I borrow my dads xfinity ID to log into the hotspot, it failed as well. I try a completely different card, email and information to purchase a pass, Same error. I try another hotspot a few miles away, once again same error.

I get on the Xfinity chat and after doing the basics of troubleshooting, I am told to call xfinity. I get bounced from the prepaid department (which handles xfinity support for NOW btw, they told me themselves) to billing because they said its a payment issue. Billing sends me to technical support because they said its their issue. From tech I somehow get sent to accounts before being told to go on the NOW webpage and talk to one of their agents. 

Agent from NOW tells me that they are just a sales team, they have no technical support because Xfinity handles it, they will not get me a supervisor and when I told them I've already talked to xfinity on the phone and on chat, they hung up the chat on me. I restart the chat thinking it was an accident. 

Wrong, I'm told that they will not be helping me with anything unless its purchasing something from them.

So what I want to know is who actually handles the NOW internet pass? Between both NOW and Xfinity are both claiming its the others problem, being hung up on chat as well as being told I cant talk to a manager I'm just about done. Why does it seem like neither hand knows what the other is doing? Who can I talk to that can actually get something meaningful done? I understand that NOW is kind of separate but they give the xfinity phone number for support and you guys use the same infrastructure, like come on. 

If nothing can be done Id like to know so I can start looking at alternative companies instead.