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user_0bebfb
1st Topic

Visitor

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4 Messages

Mon, Sep 27, 2021 9:40 PM

Cannot request an XFi Pod exchange

My XFi Pod does not connect reliably after many months of service and it seems to have completely quit. The online Pod exchange form for Xfinity does not work. How do I get my Pod exchanged? Is there a way to connect with a human? 

Question

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Updated 

24 d ago

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XfinityNico

Official Employee

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155 Messages

1 m ago

Hello @user_0bebfb, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this pod concern. Here are some helpful steps to try: https://comca.st/3kMrWrP

Please give that a shot and let me know if that fixes this issue. 

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user_0bebfb

Visitor

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4 Messages

@XfinityNico 

The procedure in the link did not fix the issue. I have tried installing, relocating and other stuff. The Pod has died. How do I get an exchange? Again, the exchange form online does not work for us.

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1 m ago

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XfinityArmand

Official Employee

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195 Messages

That's definitely not the experience we want for you to have @user_0bebfb.  When you attempt to exchange the Pod online, are you receiving any error messages or codes?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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user_0bebfb

Visitor

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4 Messages

1. Went to www.xfinity.com/xfipodreturns, filled out the form. Hit Submit.

2. Got sent to another page with another version of the form filled out. The page was at www.xfinity.com/xfi-pod-returns-form

3. Hit submit. Nothing happened.

4. Hit submit again. Got the following message:

"We experienced a technical difficulty while processing your request. Your data may not have been correctly saved."

I am using Microsoft Edge browser.

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1 m ago

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XfinityAntoine

Official Employee

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180 Messages

Can you try this link for me? https://comca.st/3okNxtx

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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user_0bebfb

Visitor

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4 Messages

The form at this link is promising. I got the following reply after submitting the form.

"Thank you! We’ll contact you by email within 24-48 hours with more information."

We will wait for an email.

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1 m ago

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