Visitor
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4 Messages
Cannot request an XFi Pod exchange
My XFi Pod does not connect reliably after many months of service and it seems to have completely quit. The online Pod exchange form for Xfinity does not work. How do I get my Pod exchanged? Is there a way to connect with a human?
XfinityNico
Official Employee
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553 Messages
4 years ago
Hello @user_0bebfb, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this pod concern. Here are some helpful steps to try: https://comca.st/3kMrWrP
Please give that a shot and let me know if that fixes this issue.
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