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user_szlebw
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3 Messages

Monday, October 27th, 2025

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Cannot pay bill by phone or online

I call 1-800 Xfinity to pay, and it says I cannot pay over the phone. I login and give my credit card information, and the page never finishes loading. My internet will be shut off next week, but there is no way for me to pay!!!! What can I do? How do I speak with someone?

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5 hours ago

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Official Solution

XfinityJustinM

Official Employee

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368 Messages

5 hours ago

Yay, @user_szlebw ! Mission accomplished, that Xfinity app sure does come in handy. It has quite a bit of features, you will find it to be very convenient. The article Using the Xfinity app goes the general features, but I would recommend taking a good peak around for yourself. 

It has been a pleasure helping you out today, thank you for being so willing to try a few different things. Now you know about an easy way to make payments right from your pocket in the Xfinity app. Feel free to hang out on the forum and share your new-found knowledge. 😃

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XfinityJustinM

Official Employee

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368 Messages

7 hours ago

Hi @user_szlebw, thank you for taking the time to create an official post on the Xfinity community forums support page! We certainly do not want your services to be interrupted in any way, we appreciate you filling us in. The loading issue can usually be resolved by just clearing your cache and cookies whilst using our preferred browser of google chrome. The article below will walk you through clearing you cache and cookies, once you complete these steps please try to make your payment again. 

Clear cache and delete cookies in Google Chrome

Please let us know if you run into any issues! 

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user_szlebw

Visitor

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3 Messages

I did this, and it did not work. Cookes and cache are cleared, all-time. I try giving my new credit card info, and the site never finishes loading. I need another way to pay.

7 hours ago

0

XfinityJustinM

Official Employee

 • 

368 Messages

@user_szlebw, have you attempted to us the xfinity app? That is how I go about paying my bill monthly, super quick process.

You could also visit our Find a Xfinity Retail Store locator, and make a payment at one of our retail stores. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 hours ago

user_szlebw

Visitor

 • 

3 Messages

That worked! Frustrating I had to download an app to pay...

But thanks :-)

6 hours ago

XfinityJustinM

Official Employee

 • 

368 Messages

Yay, @user_szlebw ! Mission accomplished, that Xfinity app sure does come in handy. It has quite a bit of features, you will find it to be very convenient. The article Using the Xfinity app goes the general features, but I would recommend taking a good peak around for yourself. 

It has been a pleasure helping you out today, thank you for being so willing to try a few different things. Now you know about an easy way to make payments right from your pocket in the Xfinity app. Feel free to hang out on the forum and share your new-found knowledge. 😃

(edited)

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 hours ago

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