Cannot enable Advanced Security

I’m experiencing the exact same issue as everyone else. Advanced security is unable to be turned on. Message says “We are still setting up advanced security. Please wait at least 10 minutes”. It’s said this for 3 days now! Now here’s my gripe, when I call customer care and spend 2 hours on the phone with a tech that has no clue what I’m talking about, then argues with me and says I need Xfinity Complete to access advanced security on the go for an additional 11 dollars a month…clearly they have no clue as to what I’m trying to converse to them nor do they know what they’re talking about. Literally had a conversation back and forth like this for 2 hours. Was transferred 3 times and the last time I was reached out to on this forum and was contacted by a supposed Xfinity employee it turned out to be a spammer! Also, I’m not an iCloud subscriber so don’t try telling me this is due to iOS 15.3.1 and having Private Relay on, cause it’s not enabled. This all took place when Xfinity updated the Xfinity app, and now the advanced security feature doesn’t work, so don’t go trying to suggest to turn off Private Relay ITS NOT ON! Also, don’t suggest resetting XB7, what a headache! This is on you and you alone Comcast! This is a feature we all

pay for and this is a service unrendered, I think credits should be applied to our accounts accordingly. None of the 3 techs I spoke to had any idea of what is going on, and it was only my Googling that lead me here to only hear Xfinity employees come up with hair brained ideas like, turn off Private Relay, reset your XB6-7…this is an engineering fix CLEARLY…it’s from your dumb app update, FIX IT!     

And, again today …

Now it looks like advanced security is on but connected devices are not real time, ones that are no longer connected still show up as connected. Again, we wish no other changes as our internet works perfect and we work from home. Only wish Xfi connect to work properly. Not doing this on the app, don't have the app, web page only.

Now connect seems to be working real time, will keep an eye on it.

Also be aware that Comcast is currently under a moratorium with most software/application changes restricted until the Olympics are over.  Might explain the delay in addressing this issue. 

Mine is now working after over a week. 

Mines still down, and my chats been open for nearly 24 hours with no response. Typical customer support. I’ve also noticed that after every other Xfinity app update my Xfinity Home security cameras take forever to connect within the Xfinity opp, yet they connect right up in the Xfinity Home app. This gets so tiring dealing with all the updates and apps, really wish they’d condense the apps into maybe 1 or 2.  I’ve got 4 Xfinity apps on my phone and l deleted 2 others as I never used them. 

Day 9 for me today …

I also have the identical issue. I posted my issue a couple of days ago and haven’t received any response from Xfinity support!

The iCloud private relay setting in iPhone is off. 

I submitted the identical issue here. 

https://forums.xfinity.com/conversations/xfinity-app/advanced-security-feature-in-ten/621016fb75582e541faa830f

Comcast XB6 modem, no bridge mode, very vanilla setup.  You can see this info from my in prior responses to other Comcast agents earlier in this thread.

Help, Im at my wits end with "Advanced Security" having the same issues as stated in the above posts.  Advanced Security keeps telling me to hang on for ten (10) minutes while they make changes, is has been occurring since 17 Feb 22 on all my devices be they Apple or Windows based.  Modem is a TG1682G and when I chat with an agent all he tried to do is sell me super fast internet!  

Posting an update to share my experience.  Advanced Security now works after attempts by multiple technicians to turn it on remotely and new hardware plus a firmware upgrade had failed.  A tech was sent to my house who didn't know what Advanced Security was (not surprising, he's a hardware guy).  The support person he got on the phone didn't know what Advanced Security was either.  They both did some reading and then got a third person on the phone who also didn't know about Advanced Security but did know a lot about gateways.  She had the tech swap the XB7 with another one to see if we could drop back in firmware levels.  It was 4.12p9 which mine originally was until someone pushed 4.12p10.  That didn't change anything.  She looked at the event log, didn't like something she saw, poked around and told me to try again and to our surprise it worked.  The option to turn on Advanced Security appeared, I clicked it and in a couple minutes it was active.  Wish I could tell you what the secret was.

I am having the same problem, but I don't think it's our modems or apps. It's on their end.  On the app and on the xfinity website I can go to (my account) and then click on (your activity), and it says it blocked security risks and the dates they were blocked, but when I click on (see risk) and it takes me to the page where it says turning on advanced security, wait 10 minutes.  So, it's blocking things, but not letting us see what was blocked. It is really discouraging to pay for a service that hasn't fully worked properly for a while now. This all started because my advance security was turned off somehow and I had to turn it back on. I did not turn it off.

Jenn

I'm experiencing the same problem. !