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rc9280
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Conversation Starter

Contributor

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28 Messages

Friday, February 18th, 2022 10:00 PM

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Advanced security feature in ten

Been waiting ten minutes since yesterday!?

I’ve restarted the modem without any affect. I uninstalled the Xfinity app and reinstalled without affect.

i believe my account is such that the Advanced security should be included. Please advise if I am wrong.

Question

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Updated 

3 years ago

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rc9280

Contributor

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28 Messages

3 years ago

Still waiting for ten minutes! What a ridiculous message! 

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techlucky

New Poster

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5 Messages

3 years ago

Same here. Restart modem every night. It's been like this for about 5 days. 

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rc9280

Contributor

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28 Messages

3 years ago

Voice and Data Modem
Technicolor CGM4331COM
Serial #: [Edited: - Personal information]

(edited)

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CCAshley1

Official Employee

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746 Messages

Can you confirm you are using our modem?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rc9280

Contributor

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28 Messages

Yes. I posted make/model info I gathered using xFi. Please see my previous comment. 

i read thru another thread about this issue in customer service section. I can also verify that my iCloud private relay is not enabled. This setting was reported quite a while ago by Xfinity so I was well aware regarding enabling iCloud +. 

have a good day

3 years ago

0

XfinityArmand

Official Employee

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2.1K Messages

Understood.  We are going to need to take a closer look at things @rc9280.  Please feel free to shoot us a private message with your full name and complete service address.  That way we can access your account and take a closer look.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3rZMkt8 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rc9280

Contributor

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28 Messages

Am busy at the moment but will get to it as soon as I can.


it’s my wife’s birthday…

3 years ago

0

XfinityArmand

Official Employee

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2.1K Messages

No problem!  Happy Birthday to her!  When invite is always open for you to message us when you are ready.  When you do, please include a link to this thread and we will get right to work for you.  Have a great rest of your day and we will speak when you have time. 😉

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_471358

Visitor

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1 Message

3 years ago

Has there been any resolution for this issue?  I have the Technicolor CGM4140COM gateway.  My advanced security has been like this for several days.  Doesn't matter if I am on my windows 10 laptop, iPhone or iPad.  My iCloud private relay is not enabled.  I have restarted my modem several times.

1

CCJodie

Problem Solver

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1.3K Messages

@user_471358 Hi there! Let's take a closer look this issue for you. Please send us a private message with your full name and service address. 

 

To send the requested information in a private message to Xfinity Support from any Forum page:

  ? Click "Sign In" if that prompt is visible

  ? Click the "Direct Messaging" icon or https://comca.st/3LSwCrF

  ? Click the "New message" (pencil and paper) icon

  ? The "To:" line prompts you to "Type the name of a person", but don't do that.

      Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

  ? Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  ? Type your message in the text area near the bottom of the window

  ? Press Enter or tap the >icon to send it

I no longer work for Comcast.

3 years ago

0

rc9280

Contributor

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28 Messages

3 years ago

I received this email today. There is no solution made available here! Kinda annoying since I spent time looking and found NO solution!

[Image Removed: "Personal Information"]

(edited)

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user_e9186b

Visitor

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5 Messages

3 years ago

Same issue. Just picked up new modem at Comcast yesterday

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techlucky

New Poster

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5 Messages

3 years ago

I've been turning my modem off all night for a couple of nights.  Error kept occurring until today.  I checked xfi on my phone, and it showed Advanced Security on, and 1 activity blocked!  Even showed that it had blocked 5 last week (when it was supposedly "being turned on".  Went to laptop and checked there, and same thing!  Everything seems to be working fine, and appears to have been working (a relief!).  I had another account, and the web page there showed everything fine on that account, so I knew it wasn't a web page thing.  I tried contacting support, btw, (which I had to get the chat link from facebook - very difficult to find a person) but they were unable to solve issue - seemed to be more interested in getting me into another contract.  Good luck to the rest of you - maybe try turning the modem off for 2 or more hours for a few nights if possible.  (I just unplugged it).

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rc9280

Contributor

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28 Messages

3 years ago

That is strange. Perhaps having it off at night preventing changes being made? 

my problem is now fixed. I installed 4.2.0 app and then technician replaced my modem. Once the modem finished booting, advance security was presented differently, I started it and instantly it started!!

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