zhaocaimao's profile

Regular Visitor

 • 

2 Messages

Mon, Oct 26, 2020 9:00 PM

Cannot add unlimited data option to plan

Hi,

 

I'm using 1Gig plan with my own modem. I want to add unlimited data option to my plan. I tried activating it with this link https://www.xfinity.com/buy/plan/checkout/XFINUDAT but it always ends with this error

 

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

 

Please help! Thanks in advance.

Responses

Again

Expert

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25.8K Messages

8 m ago

@zhaocaimao 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  
 
ComcastChe

Official Employee

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6.1K Messages

8 m ago

Hi @zhaocaimao,  

Thanks for using the Forums to get help with adding Unlimited Data. I'd be happy to help get this taken care of. Please send me a private message with your full name, as it appears on your billing statement. 
To send a message, click on my name "ComcastChe," then click "send a message. 

Regular Visitor

 • 

2 Messages

3 m ago

Cannot add unlimited data option to plan
 

Hi,

 

NOTE: Posted this issue earlier (https://forums.xfinity.com/t5/Customer-Service/Cannot-add-unlimited-data-option-to-plan/m-p/3381172) but it hasn't been resolved.

 

I'm using 1Gig plan with my own modem. I want to add unlimited data option to my plan. I tried activating it with this link https://www.xfinity.com/buy/plan/checkout/XFINUDAT but it always ends with this error

 

Temporarily unavailable

The product you’re interested in isn’t available for purchase at this time.

Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording.

 

Please help! Thanks in advance.

Official Employee

 • 

338 Messages

3 m ago

Hello and Happy Wednesday! I hope you had a great weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the complications you're having when trying to add Unlimited Data to your services! We really appreciate your interest and would love to help get this added for you ASAP!

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!

Official Employee

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164 Messages

3 m ago

Thank you for reaching out to our community for support @zhaocaimao and taking the time to work with us in a private setting. I am so glad that we were able to work together to get unlimited data added to your account. Please don't hesitate to make a future post with any additional questions or concerns you may have. Our amazing community will always be here to help!

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