Visitor

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2 Messages

Friday, March 13th, 2026 6:24 PM

Cancelling without a call or trip to store

You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.

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Official Employee

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3.1K Messages

8 hours ago

 

user_o5fn4e Hi there! Thanks for taking the time to post. Are you referring to your account being cancelled without your request? 

 

Official Employee

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48 Messages

2 hours ago

Thank you @user_o5fn4e for allowing us to address your concern via the Xfinity Community forum.  

Please note that we are here 7 days a week from 6am ET to 1am ET.  

Should you have further need of assistance in the future, please reach out to us.  We'd be happy to help! 😀

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