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user_o5fn4e
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2 Messages

Friday, March 13th, 2026 6:24 PM

Cancelling without a call or trip to store

You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.

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1 hour ago

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XfinityAirelle

Official Employee

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3.1K Messages

2 hours ago

 

user_o5fn4e Hi there! Thanks for taking the time to post. Are you referring to your account being cancelled without your request? 

 

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user_o5fn4e

Visitor

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2 Messages

I want to cancel my service without sitting on the phone pr traveling to a store.

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2 hours ago

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XfinityAirelle

Official Employee

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3.1K Messages

 

user_o5fn4e Got it! We are sorry to hear you would like to cancel but our team is happy to assist. 
 
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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