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user_o5fn4e
1st Topic

Visitor

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2 Messages

Friday, March 13th, 2026 6:24 PM

Cancelling without a call or trip to store

You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.

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3 hours ago

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XfinityAirelle

Official Employee

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3.3K Messages

3 months ago

 

user_o5fn4e Hi there! Thanks for taking the time to post. Are you referring to your account being cancelled without your request? 

 

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user_o5fn4e

Visitor

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2 Messages

I want to cancel my service without sitting on the phone pr traveling to a store.

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3 months ago

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XfinityAirelle

Official Employee

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3.3K Messages

 

user_o5fn4e Got it! We are sorry to hear you would like to cancel but our team is happy to assist. 
 
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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XfinityCliff

Official Employee

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309 Messages

3 months ago

Thank you @user_o5fn4e for allowing us to address your concern via the Xfinity Community forum.  

Please note that we are here 7 days a week from 6am ET to 1am ET.  

Should you have further need of assistance in the future, please reach out to us.  We'd be happy to help! 😀

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user_5cmmrm

Visitor

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1 Message

3 hours ago

I agree.  I just need to cancel the service without all the hassle and waiting for a callback from a person for 45 minutes.  I'm moving, need to cancel service, don't need new service. end of story. just do it. 

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XfinityRoberto

Official Employee

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2.3K Messages

Hi there @user_5cmmrm. Thank you so much for reaching out to us regrading your concerns of canceling your account. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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