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user_fa7s10
1st Topic

Visitor

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1 Message

Thursday, October 30th, 2025 12:00 PM

Cancelling Service

I have been trying to call Xfinity for an multiple days and cant connect to a real person. I need help cancelling my wifi service since I am moving. Anybody else have similar experience? 

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Updated 

1 month ago

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XfinityJeff

Official Employee

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463 Messages

2 months ago

Good morning @user_fa7s10, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are wanting to cancel the service, but I can understand if you are moving to an area that is not covered by Xfinity. You have reached the right team that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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user_zi7hwl

Visitor

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1 Message

1 month ago

Why is it so hard to cancel my membership? I need to cancel and your website doesn't give that option. 

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XfinityPeterH

Official Employee

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2.5K Messages

 

user_zi7hwl Cancelation requests have to be completed by an agent to make sure everything is entered and explained correctly. Our team can help you complete this process with you. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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1 month ago

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