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user_9y0nma
1st Topic

Visitor

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2 Messages

Tuesday, June 10th, 2025 5:47 PM

Cancellation

I cancelled my Xfinity service via phone about a week ago. The representative told me I would receive an email confirming the cancellation. I have not received that email. Can I please get a confirmation my service was cancelled? 

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2 days ago

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XfinityAirelle

Official Employee

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2.7K Messages

9 days ago

 

user_9y0nma Hi there! Our team will be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_9y0nma

Visitor

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2 Messages

This is a perfect example of why I cancelled Xfinity. Instead of escalating this appropriately, I am redirected once again to do yet another action to solve this issue which is a result of Xfinity's failure to do their part in the first place. I must now direct message the support, whereas good customer service would take care of this and let me know I would be emailed a confirmation. I am SO GLAD I am rid of this company in my life!

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2 days ago

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XfinityFrank

Official Employee

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1.4K Messages

@user_9y0nma, we certainly apologize for the poor experience! We would need to get your account up and authenticated to get this resolved, which would need to be done in a secure location. I do see we have you in private chat, and we plan to get this taken care of. Thanks!  

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2 days ago

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EG

Expert

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111.1K Messages

9 days ago

Concern moved here to the Customer Service help section.

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