1 Message
Cancellation
I canceled my xfinity on Feb 27 in store. I got an email that my cancellation request was received. How long does that take to process? Its been almost a week and getting close to when autopay would charge my monthly bill. So I turned off autopay and removed my card information. I just want to be done with it. It was set up to charge my normally monthly bill. I want to pay my final pro rated bill. On the app it doesn’t even look like the request is being processed.
user_2n9nsk
1 Message
29 days ago
I cancelled my Infinity Mobile line on 2/7/2025 and the customer service and the experience was terrible, dead air and no resolution. I wrote a complaint with the Better Business Bureau, and a corporate agent reach out to me and assured me that the issue was resolved, this month I'm told that I owe the bill no one can explain the charges and even worst I can view the charges on the app are online this is terrible customer service!
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XfinityPeterH
Official Employee
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1.8K Messages
29 days ago
@user_2nkkfz The final bill does get mailed 4-6 weeks after the services are disconnected. We are connected via our Direct Messages and will continue to provide you with support in private.
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