Unresolved Xfinity Mobile Cancellation

Hello, @user_2n9nsk! Thank you for taking the time to visit our Xfinity Community Forum, and for leaving a comment with your concerns on this user's post. We've converted your comment into its own post to ensure you get the help you need, and it would be our team's pleasure to take a closer look at things for you today!

Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we'll sometimes ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7!

However, since you've mentioned a corporate escalation, it sounds like this already went to our executive Xfinity Mobile team for review, and our team has access to those tickets. So, let's see what we can do to help get this resolved! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!