Cancellation Request I Didn’t Order

No, in fact, I just moved here and started new service, and now I suddenly have an e-mail saying I ordered a cancellation, which I did not. 

Hi @user_79t60o. Did you create a new Xfinity Forums Username or are you experiencing the same issue as @user_4ngdci. 

I am experiencing the same problem as them, this is my only Xfinity Forums account.

Thanks for letting us know @user_79t60o , we can review your account to make sure there has not been a cancellation request scheduled. Please start things off by sending our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.