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user_x2fx64
1st Topic

3 Messages

Friday, November 17th, 2023 11:18 AM

Closed

Cancelation confirmation.

I canceled my services via the phone on September 25. I stopped using the service at that time and then found out yesterday via an email that I was still being charged for the account which show have been disconnected.  I spoke with chat agents on November 16th. They stated that my account has been closed and my balance owed is $0.00.    They said I would receive a cancellation confirmation email. I have still not received this email. Can you please confirm my cancellation and send my confirmation email.  

Question

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Updated 

2 years ago

 • Edited

103

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XfinitySara

Official Employee

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1.8K Messages

2 years ago

Hey there, @user_x2fx64! Thank you for creating a post about your account concerns. We'd love to help however we can! What happens when you attempt to access My Account online? How about if you log in to the Xfinity App? You may be able to confirm your account status this way, so we appreciate you checking and letting us know.

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user_x2fx64

3 Messages

@XfinitySara​ I am unable to log in. It shows my parents account which I was linked to. I can not view my account 

2 years ago

0

CCAntoine

Retired Employee

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1.4K Messages

Gotcha! Sounds like your UserID may just be linked to the wrong account. I should be able to help you with that if that's the case. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

2 years ago

0

user_x2fx64

3 Messages

I just need a confirmation email. 

2 years ago

0

XfinityAirelle

Official Employee

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2.7K Messages

Got it. We would need to look into your account in order to get started. To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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2 years ago

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