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user_o8onub
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Wednesday, February 11th, 2026 1:01 AM

Cancel Xfinity Now Internet

Hi,

I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service.

This is extremely frustrating. I do not want to pay for a service that I spent 4 hours trying to activate and to no avail. I just need a way to cancel the service as soon as possible. I don't need to be given other options.

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5 hours ago

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XfinityThomasA

Official Employee

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3.6K Messages

5 months ago

Thank you for your feedback, user_o8onub. If you ever need to cancel your Xfinity NOW Internet service, you can do it right from the NOW Portal (xfinity.com/now). Just log in, go to your active service, and choose “Pause or cancel service” or “Turn off autopay” if you simply want to stop future charges. I know managing subscriptions can feel like a hassle but once you make the change, your service will still stay active until the end of your current prepaid period. Included below is a helpful article with step by step instructions for reference. 

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.

Manage your NOW subscriptions

 

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user_o8onub

Visitor

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5 Messages

There is no active service because it is pre-activated. 

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5 months ago

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XfinityThomasA

Official Employee

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3.6K Messages

 

user_o8onub - Thank you for your feedback. The detailed step by step instructions to manage and / or cancle your NOW account can be found here. 

Manage your NOW subscriptions

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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EG

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118.8K Messages

5 months ago

Concern moved here to the Customer Service help section.

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user_blqqe0

Visitor

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1 Message

3 months ago

I have tried to cancel Now internet several times and there is no option on the app to cancel?!

3

XfinityThomasC

Official Employee

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3.5K Messages

Hello, @user_blqqe0 were you able to follow @XfinityThomasA instructions to cancel your service? You can temporarily pause your service or cancel any time online by turning off autopay in your NOW Portal. To do so, simply select Turn off autopay. You will not receive a refund, but will continue to have service until the end of your prepaid service period.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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user_au8bpt

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1 Message

It doesn’t work and then they take your money and then you have to wait days to get it back worst customer service ever I been trying to cancel for a month now 

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3 months ago

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user_s0n2ro

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1 Message

Experiencing the same. This is the worst customer service that I've ever experienced.

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2 months ago

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user_mhca2x

Visitor

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1 Message

11 days ago

Cancel my services now, please 

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XfinityRay

Official Employee

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4K Messages

Hi there, @user_mhca2x! I am sorry to hear that you want to cancel your NOW internet service. This is the NOW internet FAQ page, https://www.xfinity.com/support/articles/now-internet-faqs. NOW Internet is a prepaid service that requires enrollment in automatic payments at the time of purchase. Your subscription to NOW Internet will renew at the end of your prepaid service period unless you temporarily pause your service or cancel your plan. You can temporarily pause your service or cancel any time online by turning off autopay in your NOW Portal. To do so, simply select Turn off autopay. You will not receive a refund, but will continue to have service until the end of your prepaid service period.

 

If you need any additional assistance, the dedicated NOW team is found in the Xfinity Assistant chat, https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry. They have access to the NOW accounts and are able to assist you as needed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 days ago

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user_0eyf20

Visitor

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1 Message

5 days ago

[Edited: "Inflammatory"] Been trying to cancel my plans with theses fools for over a week and I got charged again. 

Fix this asap because I am not even using your [Edited: "Profanity"] services. 

(edited)

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FatherBradley

Visitor

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2 Messages

6 hours ago

Ok here's what you do - go to their support/contact us area and try to get the 'xfinity chat' going - I think it's a bot but whatever.  It will give you a bunch of options 'how can I help you?' the 'cancel' choice just kicks you to scheduling-a-call.  Instead choose 'billing questions' and you get connected with a live agent - you tell them how  you want to cancel etc and they say 'I will let that department know'.  They call you back within 5 minutes just to confirm when you want the service to end and that was it.   Maybe regardless, you end up being forced to talk to a person but at least via the chat it was within 5 minutes.

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